Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

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On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Search results for "". Page 2 of 1, Results 26 to 25 of 25
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Sr Engineer - 90369207 - Philadelphia
Sr Engineer - 90369207 - Philadelphia Philadelphia, PA, US, 19104 Mar 29, 2024
Philadelphia, PA, US, 19104 Mar 29, 2024
Summer 2024 - Electric Traction (Capital Programs/Projects) Intern - 90372309 - Philadelphia Philadelphia, PA, US, 19104 Mar 29, 2024
Electrician Journeyman Ful - 90343755 - Miami
Electrician Journeyman Ful - 90343755 - Miami Miami, FL, US, 33147 Mar 28, 2024
Miami, FL, US, 33147 Mar 28, 2024
General Foreman I/II - 90353884 - Richmond
General Foreman I/II - 90353884 - Richmond Richmond, VA, US, 23228 Mar 28, 2024
Richmond, VA, US, 23228 Mar 28, 2024
Sr Director NEC Program Development & Work Planning - 90206100 - Washington/Philadelphia/New York Washington, DC, US, 20001 Mar 28, 2024
Sr Mgr DT Systems Design & Dev. (SAP-FICO) - 90298970 - Washington Washington, DC, US, 20001 Mar 28, 2024
Sr Principal Electrical Engineer - Yard & Facility Structures - 90353596 - Philadelphia Philadelphia, PA, US, 19104 Mar 28, 2024
M/W Repairman (New Hire) - 90372076 - North Brunswick, NJ
M/W Repairman (New Hire) - 90372076 - North Brunswick, NJ North Brunswick, NJ, US, 08902 Mar 27, 2024
North Brunswick, NJ, US, 08902 Mar 27, 2024
Lead Cost Analyst - 90351908 - Chicago or Philadelphia
Lead Cost Analyst - 90351908 - Chicago or Philadelphia Chicago, IL, US, 60606 Mar 27, 2024
Chicago, IL, US, 60606 Mar 27, 2024
Dir. Technology Architecture Enterprise Platforms & Integration - 90373050 - US Mar 27, 2024
Lead Technologist Middleware Mgmt - 90231131 - US Mar 27, 2024
Sr Environmental Specialist - 90340138 - Los Angeles ( Onsite)
Sr Environmental Specialist - 90340138 - Los Angeles ( Onsite) Los Angeles, CA, US, 90012 Mar 27, 2024
Los Angeles, CA, US, 90012 Mar 27, 2024
PASSENGER ENGINEER TRAINEE - 90212182 - Salt Lake City, UT
PASSENGER ENGINEER TRAINEE - 90212182 - Salt Lake City, UT Salt Lake City, UT, US, 84101 Mar 27, 2024
Salt Lake City, UT, US, 84101 Mar 27, 2024
AVP Loyalty & Customer Engagement - 90375687 - Washington
AVP Loyalty & Customer Engagement - 90375687 - Washington Washington, DC, US, 20001 Mar 27, 2024
Washington, DC, US, 20001 Mar 27, 2024
AVP Digital & Brand Management - 90375686 - Washington
AVP Digital & Brand Management - 90375686 - Washington Washington, DC, US, 20001 Mar 27, 2024
Washington, DC, US, 20001 Mar 27, 2024
Auto Train Attendant (160268) - Lorton, VA
Auto Train Attendant (160268) - Lorton, VA Lorton, Virginia, 22079 Mar 26, 2024
Lorton, Virginia, 22079 Mar 26, 2024
Summer 2024 - Occupational Safety & Health Intern - 90282587 - Philadelphia Philadelphia, PA, US, 19104 Mar 26, 2024
Red Cap - 90372771 - Boston
Red Cap - 90372771 - Boston Boston, MA, US, 02210 Mar 26, 2024
Boston, MA, US, 02210 Mar 26, 2024
Dir Amtrak Route Network Expansion - West - 90339778 (Remote Option) US Mar 26, 2024
Sr Engineer - Track Design - 90215834 - Philadelphia
Sr Engineer - Track Design - 90215834 - Philadelphia Philadelphia, PA, US, 19104 Mar 26, 2024
Philadelphia, PA, US, 19104 Mar 26, 2024
Sr Program Mgr - 90375368 - (Remote) US Mar 26, 2024
Capital Construction Mgr - 90291009 - Onsite New York, NJ
Capital Construction Mgr - 90291009 - Onsite New York, NJ New York, NY, US, 10001 Mar 26, 2024
New York, NY, US, 10001 Mar 26, 2024
Sr Maintenance Engineer - 90362085 - Seattle/Indianapolis
Sr Maintenance Engineer - 90362085 - Seattle/Indianapolis Seattle, WA, US, 98134 Mar 25, 2024
Seattle, WA, US, 98134 Mar 25, 2024
Sr Principal Project Manager - 90374640 - Onsite New York
Sr Principal Project Manager - 90374640 - Onsite New York New York, NY, US, 10001 Mar 25, 2024
New York, NY, US, 10001 Mar 25, 2024
Red Cap/Baggageman - 90308007 - Chicago
Red Cap/Baggageman - 90308007 - Chicago Chicago, IL, US, 60606 Mar 25, 2024
Chicago, IL, US, 60606 Mar 25, 2024