Sr Business Services Specialist- Learning & Development - 90260055 - Philadelphia

Date: Apr 5, 2021

Location: Philadelphia, PA, US, 19104

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

This position leads various projects and activities for Amtrak's Learning & Development and Organizational Effectiveness departments to include analytical and administrative programs, business operations in accordance with corporate and departmental policies, procedures, and directives based on organizational initiatives & goals.  The Sr Business Services Specialist will fulfill the role of business liaison for the Learning & Development & Organiaztional Effectiveness department leadership while collaborating with Learning & Development SME’s and leaders in multiple functional areas.



  • Reviews and analyzes reports to recommend  updates to training plans
  • Coordinates with vendors to plan and execute on-site training events
  • Assess, evaluate, recommend and implement standardized reporting requirements and tracking methods based on department business requirements and organizational training needs. 
  • Communicates with various levels of stakeholders across the organization to identify training needs
  • Manages administrative functions of the Amtrak Learning Corner to facilitate smooth delivery of Amtrak's Learning & Development courses
  • Seek process tools, techniques, and improvements based on corporate policy/procedures to advance business service levels through various forms and methods.  
  • Supports the department with auditing expenditures and invoices for review, validation, and budgetary purposes based on business requirements.
  • Executes department process improvements
  • Reviews continuous improvement recommendations and develops action plan for execution



  • Bachelor’s Degree in Business Administration, Human Resources, Education, Instructional Design, or equivalent combination of training, education, and relevant experience may be considered in lieu of a degree.
  • 3 years of relevant experience in Human Resources, Learning & Development, Event Management/Planning or administrative functions
  • Experience in operational, analytical, and administrative management roles of an organization.
  • Considerable experience implementing human resource-related and administrative policies, procedures, and programs.
  • Excellent communication skills, both written and verbal. 
  • Possess strong expertise in responsible administrative and analytic roles performing multiple business and administrative (non-secretarial) activities.
  • Substantial experience in effectively working with multiple team members at various levels in an organization
  • Expert experience using PC-based word processing, spreadsheets, and presentation software (e.g., Word, Excel, PowerPoint)
  • Strong organizational, attention to details, and problem-solving skills.
  • Ability to effectively manage multiple projects/processes.
  • Ability to establish priorities to meet business needs.
  • Ability to effectively interact with senior-level management, business partners, Generalist and internal/external customers.
  • Ability to learn new tasks in a fast-paced environment with frequently changing priorities.



  • 5 years of relevant working experience
  • Master's Degree
  • Possess comprehensive knowledge of Travel and Expense Management & AP policies, procedures, and processes.
  • Excellent communication skills, both written and verbal.
  • Extensive experience using administrative systems and software such as Success Factors or other relevant LMS .
  • Knnowledge of Amtrak's Operations, HR, and Finance department functions.


Must have excellent oral and written communication skills

Requisition ID:54723
Posting Location(s):Pennsylvania
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Human Capital || Corporate Jobs