Service Engineer I/II - 90201815 - Long Island City

Date: Feb 6, 2024

Location: Long Island City, NY, US, 11101

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Service Engineer for high speed rail applies electrical and/or mechanical expertise to troubleshoot, test and repair the systems and equipment related to the Amtrak's fleet, that includes electrical and diesel locomotives, coaches and trainsets. Leads and directs system and equipment   Amtrak's QMP Technicians and provides troubleshooting training to them on various systems. The Service Engineer will be the main technical support for assigned geographical area.



  • Operates the on-board diagnostic monitoring system of the equipment
  • Diagnoses cause of electronic, electrical, mechanical, hydraulic and pneumatic systems malfunction or failure of the control equipment and its components in the trainsets using knowledge of trainsets, technical manuals, and troubleshooting instruments.
  • Troubleshoots malfunctions related to the equipment and proposes solutions or modifications to avoid future failures by working with the Maintenance Engineering Department.
  • Plans, directs and records periodic testing of the equipment and major systems. Analyzes and interprets data developed during the periodic testing and daily   reviews.
  • Documents malfunctions and performs analyses for management on equipment reliability and service issues.
  • Trains Amtrak's QMP employees in proper troubleshooting techniques   maintenance and repair procedures to HSR technicians.
  • May ride trains on a regular basis to determine En-route performance of control/mechanical systems and to assess dynamic state of system repairs.
  • Ability to work independently with minimal supervision.
  • Ability to collaboratively work with others in a teamwork environment.
  • Ability to effectively prioritize work and manage time.
  • Ability to lead and train others.
  • Ability to work extended hours and be on call and available on an emergency basis.
  • Ability to work-days, evenings, nights, weekends and holidays to maintain 24 hour coverage.


  • Bachelor’s Degree in Engineering or Engineering Technology OR equivalent combination of relevant experience, education, and training,
  • Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment.
  • Experience/ability to read schematics and interpret technical documents and instructions.
  • Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions




  • 2+ years of relevant experience preferred
  • Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, , PowerPoint and Projects.
  • Knowledge of FRA, FDA, and AAR Standards and Regulations.
  • Knowledge of high voltage electrical systems.
  • Technical and mechanical proficiency of diesel mechanical systems


  • Travel: 10%
  • Will require both working inside and outside where temperatures may be below 55 degrees F or may exceed 90 degrees F.
  • Will require working alone and occasionally in either wet or dry conditions.
  • Will frequently be working on ladders, with moving vehicles, and with machinery.
  • Typically bends, stoops and crouches on a regular basis to diagnose equipment/systems or adjust setting on machinery.



Must have excellent oral and written communication skills.

Effective technical writing and interpersonal communication skills.



The salary/hourly range is $65,500 - $84,888 for the Service Engineer l position and $78,600 - $101,844 for the Service Engineer ll position. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:157917
Posting Location(s):New York
Job Family/Function:Mechanical 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Mechanical || Engineering & Mechanical