At Amtrak, we have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values and culture.
Values and Culture
At Amtrak, we have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values and culture.
Our Values
At Amtrak, our values are an expression of our principles and beliefs. They guide everything we do – and ultimately, they define us as a company. We have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other.
Do the Right Thing. This value is central to everything we do at Amtrak. A lot of “Do the Right Thing” comes down to the Golden Rule – namely, that we must treat others as we would like to be treated. The Right Things means:
Act safely
Spend wisely
Show integrity
Protect the environment
Embrace diversity and respect others
Put Customers First. This value speaks to why Amtrak exists. If we see someone struggling with baggage or looking uncertain on where to find their gate, we provide whatever assistance they need. The principles of “Put Customers First” are:
Actively engage
Exceed expectations
Serve our communities
Be courteous and helpful
Keep stations and trains clean
Excel Together. This value speaks to teamwork and performance. We will do our best work when we do it together. Specifically, the principles of “Excel Together” are:
Innovate
Create solutions
Learn from each other
Continuously improve
Act with speed and simplicity
Communicate and collaborate
Our Capabilities
Our values (Do the Right Thing, Excel Together, and Put Customers First) form the foundation of what matters most to us at Amtrak. While these principles guide our decisions every day, our Core and Leadership Capabilities focus our attention on the knowledge, skills and abilities needed to be most effective at Amtrak.
Our Culture
Amtrak is the nation’s intercity passenger rail operator and infrastructure provider. We provide safe, efficient and effective intercity passenger rail mobility, consisting of friendly, high-quality service that is trip-time competitive with other intercity travel options. We’re continuously improving by leveraging the expertise of the best people in the industry: our employees.
Many of our long tenured employees began their careers at Amtrak. We believe promoting from within is a big part of how we grow as a company, while also valuing the perspective that external candidates bring to the table. Our culture is based on collaboration because the best work gets done together. Working here is a fun and challenging experience, with plenty of benefits, rewards, and respect. We are America’s Railroad, and we recognize that our success depends on the diverse talent, skills and experience of our employees.
