• Values and Culture

    At Amtrak, we have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values and culture.

Values and Culture

At Amtrak, we have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values and culture.

Our Values

At Amtrak, our values are an expression of our principles and beliefs. They guide everything we do – and ultimately, they define us as a company. We have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values. When this connection is made, we make Amtrak a great place to work – and we create a powerful and engaged team capable of achieving any goal.

Do the Right Thing. This value is central to everything we do at Amtrak. It starts with always being safe – for ourselves, our co-workers, and our customers. On a personal level, it means that we always act with integrity. Our stakeholders know us as honest, trustworthy and reliable – and we must spend Amtrak’s money with the same care we use for our own. In dealing with other people, we are always respectful – and we recognize that we create the best ideas when we include people of different cultures, backgrounds and viewpoints in our work. Finally, we do everything we can to protect our environment. We owe it to future generations to reduce waste and reduce our carbon footprint. A lot of “Do the Right Thing” comes down to the Golden Rule – namely, that we must treat others as we would like to be treated.

Put Customers First. This value speaks to why Amtrak exists. Prudently taking good care of our customers is the essence of our mandate from Congress – and it is how we ensure Amtrak will be here for days to come. Our team has a strong sense of service, and we must continually act upon it. To "Put Customers First," all of us must be actively engaged in the needs of our customers, all the time. This means we don’t wait for a customer to ask for help. If we see someone struggling with baggage or looking uncertain on where to find their gate, we provide whatever assistance they need. We are always courteous and helpful, and we keep our stations and trains clean. In short, every time we interact with a customer, we work to exceed their expectations.

Excel Together. This value speaks to teamwork and performance. Many elements go into building a strong and high-performing team. It starts with communication. We must work toward the same goals together, which means communicating with each other about what’s important, what needs to be done, and how we can improve. We must also seek to learn from each other. Each of us has a set of unique strengths and expertise that we need to maximize for Amtrak to achieve its goals. We always look to improve and be innovative. Our customers demand modern solutions, and today’s business environment requires speed and simplicity. In doing all these things, we will "Excel Together" – and there will be no limits to what we can accomplish.

Our Culture

Amtrak is the nation’s intercity passenger rail operator and infrastructure provider. We provide safe, efficient and effective intercity passenger rail mobility, consisting of friendly, high-quality service that is trip-time competitive with other intercity travel options. ​ We’re continuously improving by leveraging the expertise of the best people in the industry: our employees.

Many of our long tenured employees began their careers at Amtrak. We believe promoting from within is a big part of how we grow as a company, while also valuing the perspective that external candidates bring to the table. Our culture is based on collaboration because the best work gets done together. Working here is a fun and challenging experience, with plenty of benefits, rewards, and respect. We are America’s Railroad, and we recognize that our success depends on the diverse talent, skills and experience of our employees.