Mgr Loyalty Partnerships - 90339877 - Washington

Date: Nov 19, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Manager, Loyalty Partnerships is a member of the Co-Brand and partnerships team responsible for developing and executing the acquisition, retention and spend planning for co-branded credit cards to drive increased loyalty to Amtrak and grow non-ticket revenue. The manager is responsible for overseeing key initiatives to increase the number of co-branded credit cardholders, drive overall charge volume and support customer loyalty while maximizing Amtrak’s profitability from its co-branded credit card products.  This position will also support the success of other Amtrak Guest Rewards loyalty partnerships. This includes managing the day-to-day loyalty program partner relationships in collaboration with the loyalty team and agency partner. The Manager, Loyalty Partnerships is responsible for maintaining and continually optimizing the co-brand credit card partnership and network partnership and will be accountable for co-brand credit card revenue and other related program success metrics. 




  • In collaboration with Director, Loyalty Partnerships, the partnerships team and agency partner resources, this position will support development and execution of Amtrak’s co-brand credit card marketing strategy for driving cardholder growth, engagement and spend.  Campaigns will leverage owned digital ecommerce channels as well as other relevant customer touchpoints (email, call center, onboard, in-station, direct mail, etc).  
  • The manager develops the customer experience / communication strategy for loyalty partnerships in coordination with cross-functional teams to deliver best-in-class marketing campaigns and communications across multiple marketing channels to drive loyalty program and partnerships engagement.
  • Develops partner marketing strategies and manages the partner marketing calendar to drive member awareness and utilization of partners.
  • Continuously evaluates the structure and features of partner agreements and ensures compliance with contractual and relationship obligations. Recommends  strategy and campaigns based on quantitative and qualitative analysis. Ensures recommendations and decisions are based on robust financial modeling, forecasting and analytics. 
  • Analyze data and prepare reports that provide insights and communicate results. 




  • 7-10 years of relevant work experience in marketing strategy and campaign management
  • 3 years of experience working on loyalty programs, financial partnerships or co-branded credit card marketing 
  • 2 years of experience managing external relationships, such as a co-brand bank partner.
  • Comprehension of loyalty program space and ability to share industry best practices.
  • Understanding of program key stats and ability to share with leadership.
  • Bachelor’s Degree in Marketing, Business Administration or related field.
  • Proven strategic thinker, problem solver and consensus builder.
  • Results driven and proven ability to manage many different projects at once.
  • Experience in partnership development, negotiation and/or partnership marketing.
  • Experience in co-branded credit card strategy and acquisition marketing. 
  • Demonstrated skills in project management and directing outsource agency personnel.
  • Proficient in Microsoft PowerPoint, Word, and Excel.
  • Strong written and oral communication skills.



  • Travel or tourism marketing experience
  • Digital marketing experience
  • Experience managing external agency 
  • Ability to travel for business up to 10% 



  • Must have excellent oral and written communication skills.

Requisition ID:153428
Posting Location(s):District of Columbia
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Marketing || Corporate Jobs