Program Mgr - 90290823 - Washington

Date: May 26, 2022

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

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Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


The Program Manager is responsible for delivery of large-scale moderate to high-risk programs, with multimillion dollar cost impacts and multi-year delivery schedules. Programs may encompass multiple projects, cross-departmental interfaces, multiple technologies, geographies and assets. Individuals in this role work independently with some indirect supervision and may work with matrixed project team members. The role requires regular analytical and metrics-based reporting to Executive leadership and other project stakeholders.


The Program Manager will report to the Sr. Manager, IT Program Delivery within the Enterprise Network Engineering & Convergence organization. S/he will provide project and program management support for three vertical IT engineering organizations. The Program Manager will work hand-in-hand alongside the Project Controls team to apply consistent project and program management delivery support to projects within the broader IT portfolio.

As a member of the IT Program Delivery team, the Program Manager will partner with IT Engineering technical SMEs to technical project management and oversight support for a $50M+ portfolio of capital projects and operational activities for onboard Wi-Fi, Train-to-Ground (T2G), third-party Distributed Antenna Systems (DAS), Enterprise Network Data Services, Passenger Information Systems (PIDS), Onboard Information Systems (OBIS), and Information Technology/Operations Technology (IT/OT) convergence strategic initiatives along the Northeast Corridor.


The Program Manager will manage all aspects of assigned projects including but not limited to establishing and maintaining project plans, facilitating meetings, maintaining Risks/Actions/Issues/Decisions (RAID) trackers, maintaining detailed trackers for budgets, providing monthly financial forecasts, producing monthly status reports, approving resource hours against WBSEs, producing supporting project governance artifacts to pass stage gate reviews, closing out projects at conclusion, facilitating lessons learned discussions with project stakeholders, and archiving project artifacts. 


The Program Manager will be expected to manage multiple IT projects simultaneously, either as stand-alone efforts or as part of a program. S/he may be required at times to develop or review Statements of Work (SOW) in support of Requests for Information (RFI), Requests for Service (RFS), or Requests for Proposal (RFP). The Program Manager will interface routinely with various Technical SMEs, project team members, outside Suppliers, Contractors, IT & business stakeholders, and Amtrak Executive leadership.

The successful candidate must be organized, self-directed, and very detail-oriented. S/he must possess excellent interpersonal skills, work effectively both independently and as part of a team, and be capable of juggling competing priorities. This position requires expert-level project management experience working as a practitioner and a strong delivery focus. S/he should be well-versed with PMI’s PMBOK standard terminology and guidelines governing project management best practices and be familiar with general concepts related to working within a Service-Oriented Organization (e.g., ITIL). 



  • Hands-on technical project management of IT Engineering projects: Project initiation, planning, execution, monitoring/controlling, closing
  • Monthly project forecasts, timesheet approvals, invoices, accruals, etc. Project risk management (using RAID logs) and performance reporting.
  • Build and maintain baseline schedules and re-baselining as appropriate
  • Project bottom-up estimation of materials, labor, and travel & expenses
  • Facilitation of meetings, stakeholder communications and management
  • Producing high-quality deck-ware to support Executive-level meetings and required project artifacts to present at stage gate reviews
  • Facilitate lessons learned discussions with project stakeholders and mentor and coach junior-level Project Management team members. Other project/program related activities as required
  • Mentor and coach junior-level Project Management team members
  • Other project/program related activities as required



  • Bachelor’s degree with a minimum of 9 years of relevant experience, or any combination of relevant education and experience
  • PMP certification
  • Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project)
  • Experience working with technical delivery teams, outside suppliers, and business stakeholders to deliver complex IT programs

The successful candidate will have:

  • A self-starter mindset with excellent critical thinking and problem solving abilities; superior oral, written, and presentation skills
  • Effectiveness working diplomatically across teams with varying objectives
  • Capability to translate and communicate complex technical issues into language that senior business executives can easily comprehend
  • Excellent team building and collaboration skills; ability to influence and build consensus across teams, departments, and other organizations
  • Must have work authorization in the United States
    Master’s Degree in Business, Information Systems, or related discipline
  • PgMP or professional certifications in areas that support best practices such as ITIL, CMMI, CSM, and/or SAFe Agile
  • Transportation industry experience
  • Familiarity with Amtrak’s business



Work Environment:

  • Ability to support 24x7 systems operations and maintenance functions which could require night and weekend work to support incidents, outages, and/or planned production deployment functions
  • Hybrid remote/office working arrangement; some travel possible up to 5%


Must have excellent oral and written communication skills.




Requisition ID:57881
Posting Location(s):District of Columbia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.


POSTING NOTES: Information Technology || Information Technology