Sr/Business Analyst - 90354837 - Washington

Date: Mar 1, 2023

Location: Washington, District of Columbia, US, 20002

Company: Amtrak

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.


This position can be in any of the following locations: Washington, DC, Wilmington, DE or Philadelphia, PA


Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Business Analyst is a leader in formulating and executing business strategies, high-impact strategic projects, and continuous improvement. The Business Analyst drives value creation by shaping product & portfolio strategies to fuel competitiveness & growth, and by ensuring excellence and policy compliance in execution of those strategies. This role collaborates with team peers to help define data-driven strategies aimed to improve company processes and increase competitive efficiencies within the marketplace. This role works under moderate supervision and has discretion to self-manage work plans.


• Regularly consults with management and relevant stakeholders to define goals.
• Researches, develops, and implements data-gathering methods.
• Analyzes and synthesizes moderate-to-complex key performance metrics data.
• Reports findings and recommends solutions to team lead or manager.
• Creates informative, actionable, and repeatable reports
• Coordinates and conducts user training sessions to end users on bobj reports and Tableau Dashboards.
• Coordinates and facilitates meetings and communications to implement smaller to moderate scale system and/or process improvements.
• Coordinates the functional requirements with business management and technical solutions with systems personnel to determine the most cost-effective solution.
• Collaborates with team members to analyze, create, and implement business process improvements (and metrics) that increase value add for customers and improve morale, quality, delivery, and cost
• Supports development of project work plans / schedules, deliverables and meetings
• Supports team design and development of data analytics to support business and management reports.
• Interacts with business stakeholders and subject matter experts to understand their business process requirements, analyze, document user’s needs, and perform GAP Analysis
• Works with business stakeholders to identify key metrics and capture business logic required to transform raw data into actionable work streams
• Searches for innovative ways to create productivities and improve controls

• Bachelor’s degree required OR equivalent combination of training, education, and/or 4+ years relevant experience may be considered in lieu of degree.
• 3+ years of proven management controls, business process implementation and analytics experience (7 years relevant experience required in lieu of a degree)
• Strong analytical and conceptual thinking skills.
• Strong planning, organizational, and time management skills.
• Demonstrated skills using PC-based spreadsheet (Microsoft Excel, Access); Microsoft Word, PowerPoint
• Experience utilizing computer systems
• Strong understanding of statistics and databases.
• Strong problem-solving and analytical skills.
• Strong communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Collaborative mindset.
• Ability to frequently travel, work long hours as required.
• Ability to work in situations requiring fast decision-making skills with incomplete information.
• Knowledge of Amtrak train operations.

• Bachelor's Degree in Computer Science, Statistics, Business Administration, or related field 3+ years of relevant work experience
• Experience demonstrating skill in analyzing and interpreting quantitative data and qualitative information sufficient to draw conclusions and make business decisions
• Working knowledge of management information systems terminology, concepts/ and practices
• Strong working knowledge in one or more of the following business areas: `analytics, systems implementations, use cases, user acceptancentesting.
• Experience and knowledge of multi-functional business processes and support models
• Strong experience with SAP bobj and/or Tableau Systems
• Experience working with the On Time Performance and Delay Reporting System


• Typically, will need to comprehend various business processes in order to quickly graspnew concepts, approaches, and systems
• Utilizes computer keyboard and monitor to perform a variety of tasks
• Climate-controlled office environment. Performs tasks that require sitting, standing and/or walking.


Must have excellent oral and written communication skills.


The salary/hourly range for the Business Analyst is $64,080 - $83,050 and for the Sr Business Analyst is $80,580 - $104,430. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:157796
Posting Location(s):District of Columbia; Delaware; Maryland; Pennsylvania; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Corporate Jobs