Lead Service Engineer (Mechanical, Electrical) - 90241218 - Washington

Date: Nov 26, 2023

Location: Washington, DC, US, 20018

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Lead Service Engineer provides technical support for rolling stock assigned to MARC commuter train service and applies electrical and/or mechanical expertise to troubleshoot and test related systems and equipment. The LSE performs delay/failure analysis and provides solutions to root causes. This position oversees train rider technician performance. The LSE communicates with both internal and external resources to meet business objectives.




• Provide field and technical assistance to terminals and maintenance facilities.

• Lead in-depth troubleshooting and development of solutions that extend beyond routine diagnostic work.

• Provide engineering expertise and design improvements to investigate systemic problems, reduce failures, and increase availability of equipment.
• Participate in field tests, safety inspections, and warranty programs.

• Develop and review technical specifications and procedures and train personnel on new and existing procedures.

• Provide technical support for part obsolescence and material requests.

• May ride trains as needed to determine enroute equipment performance, assess dynamic state of repairs, or to collect data..



• BS degree in an engineering discipline or equivalent combination of relevant experience, education, and training may be considered in lieu of a degree.
• Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic, and pneumatic systems using computerized diagnostic equipment.

• Ability to read and understand electrical schematics, mechanical drawings, and technical documents for troubleshooting and design changes.

• Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions.

• Ability to develop and implement Mechanical procedures, Modifications, SMP’s, and Maintenance Bulletins and Alerts.

• Good written and oral communication skills.
• Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Project.




  • 6-9 years of relevant experience preferred
  • Demonstrated experience in Positive Train Control (PTC) including Advanced Civil Speed Enforcement System (ACSES), Incremental Train Control System (ITCS), or Interoperable Electronic Train Management System (I-ETMS).

• Demonstrated experience in Amtrak or Class 1 railway rolling stock maintenance in technical roles involving inspections, commissioning new rolling stock, and troubleshooting.

• Knowledgeable in areas of North American railway safety and regulatory practices including, but not limited to, AAR and FRA standards and rules.
• Knowledge of train control regulations, signal rules, operating rules related to train operations, and physical features of the right of way.


Physical Demands:
• Constantly or frequently uses a computer keyboard, monitor and mouse to perform a variety of tasks.
• Climbing on and off rolling stock using stairs or ladders.

Mental Demands:
• Constantly communicates, comprehends, and responds to verbal statements and instructions both orally and in writing.
• Frequently acquires new knowledge, skills, and tasks, both complex and simple, in order to maintain effectiveness in position.
• Frequently resolves problems with conflicting priorities in cognitively demanding situations. 
• Frequently reads and analyzes hard copy and/or electronic material and writes reports as appropriate. 

Working Conditions:
• Constantly works in a fast-paced, time-sensitive environment with frequently changing priorities.


Must have excellent oral and written communication skills.


The salary/hourly range is $91,910-$119,120. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:157857
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Mechanical; Transportation 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Mechanical; Transportation || Engineering & Mechanical