Sr Manager DT Tech Ops Middleware Mgmt - REMOTE - 90196449 - Philadelphia

Date: Nov 5, 2023

Location: Washington, DC, US, 20001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


Senior Manager of Enterprise Monitoring team (Cloud Monitoring Portfolio) implements End-to-End Observability from ingesting metrics, logs, and APM, to configuring dashboards and alerting solutions for Amtrak DT Applications and provides visibility and insights into all tiers and components deployed in a multi-tier hybrid IT environment comprising IaaS (AWS, Azure), PaaS (Mulesoft, Salesforce, etc.,), SaaS, and data centers. Also provides operations and maintenance (O&M) support for end‐users, applications, infrastructure, platforms, and network services, serving as an escalation point for Cloud Monitoring portfolio. The Senior Manager plays a critical role, as a thought leader, in evaluating and implementing Observability and Monitoring Methodologies and Frameworks using industry best practices. Senior Manager is also responsible for building technical talent required to build and maintain the Enterprise Observability platform.



  • Make recommendations and influence the current work streams to enhance the Platform Architecture. Work with service providers to ensure that their technical solutions are consistent with the enterprise business strategy.
  • Lead the development and analysis of Observability Tools/Solutions selection strategies. Develop RFP's, Review RFP responses from Vendors. Evaluate SaaS solutions such as Dynatrace, Datadog, and New Relic.
  • Collaborate with Enterprise Architecture team and other key stakeholders to design and implement new Enterprise Observability Platform/Framework and to establish Logging and Monitoring Standards consistent with DT Tech Ops SLO’s and SLA’s.
  • Build technical talent in the organization to support new Observability platform through training, hiring, and engaging professional services.
  • As a Senior Manager, lead, motivate, mentor, and appraise the team to meet or exceed organization’s performance goals and individual development goals.
  • Provide technical expertise across business functions. Identifies opportunities to improve business processes via new technologies
  • Support Amtrak's mission of company-wide Sustainability Program to increase awareness and integrate better practices. Support and foster Diversity & Inclusion and Amtrak values - Do the Right Thing, Put Customers First, and Excel Together.
  • This role requires working outside normal business hours on occasion.



  • Bachelor’s degree in computer science, engineering or equivalent plus 11+ years of relevant work experience, 
  • Proven working experience and exposure to industry best practices in implementing Observability solutions using SaaS platforms in enterprise scale Hybrid IT Infrastructure, Platforms and Applications, with multi-region deployments and cross-region disaster recovery capabilities.
  • Proven track record in building and managing IT Development and Operations teams.
  • Must possess strong written and verbal communication and interpersonal skills.
  • Must have experience in writing SOW’s and RFP’s.
  • Working knowledge of at least one of the Observability tools such as AppDynamics, ELK, Datadog or Dynatrace and New Relic.
  • Working knowledge of Confluent/AWS MSK, AWS and Azure cloud native monitoring tools.
  • Ability to collaborate with Infra / Network / Application teams to collect monitoring requirements and implement optimized solutions.
  • Experience in Programming or scripting languages would be plus.



  • Master’s degree in engineering, Computer Science or equivalent
  • Working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.
  • Training or project delivery experience using SAFe.


Must have excellent oral and written communication skills.



The salary/hourly range is $146,160 - $189,430. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:159702
Posting Location(s):Pennsylvania; Alabama; Alaska; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Florida; Georgia; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; N/A; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Ohio; Oklahoma; Oregon; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.