Technology Dir OT (Operational Technology) Architect - REMOTE 90359710 - Washington

Date: Nov 9, 2023

Location: Washington, DC, US, 20001

Company: Amtrak

As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts 

Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak.  By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.




The Technology Director Operations Technology (OT) Architecture is responsible for providing leadership to ensure technology investments are in alignment with architectural guidelines and business strategy.  This role will utilize education, guidance, and governance processes to maximize return on technology investment, and reduce time to capability, while minimizing operational costs. The Technology Director OT Architect will work closely with Architects, delivery teams and business stakeholders to develop holistic enterprise-wide strategies and architectures for Operational Technology that enable the implementation of the overarching business strategy.


o Responsible for collaborating with Service and Business owners to create an architecture and technology plan to support one of more IT Services / Service Offerings. Responsibilities include, but may not be limited to, the following: (See Amendment)
o Collaborates with the peers and service owners to ensure service offering is consistent in process and spirit with the Service Offering
o Confers with IT Service Offering leader and direct reports to develop a plan to ensure architecture is driving technology plans and delivery of technology
o Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. 
o Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward and recognition, and retention
o Develop and drive target state architectures and roadmaps that enable major strategic objectives and business change in Amtrak operations
o Develop the Integration Strategy across the suite of OT technologies (Current & Future) required to support the business strategy of Amtrak
o Provide architectural direction to projects to ensure that investments deliver on long terms goals and while delivering on short terms business needs
o Foster collaboration by promoting a common architectural framework for
o Operational Technology, sharing of existing assets and developing common services.
o Work in closely with IT and Business partner to develop enterprise-wide architectures that enable the overarching Operations and IT 
o Develop and drive the OT strategy for Operational Systems and provide leadership in shaping and coordinating an Operational Technology Strategy 
o Align OT Strategy and Business Strategy in line Amtrak’s overarching strategy
o Collaborate with delivery teams to ensure that OT Projects are consistent with the agreed OT Strategy
o Collaborate with multiple stakeholders throughout Amtrak to contribute to strategic planning, policy development, and decision making
o Incorporate emerging Operational Technology trends to ensure the OT strategy is current and in alignment with evolving OT needs



• Bachelor’s Degree in Computer Science, Information Systems, or related field with 11+ year’s relevant experience or equivalent work experience.
• 15+ years of relevant work experience in business systems, development and/or support functions with a focus on Architecture and Technology Strategy.
• Client expectation management, Program management, Financial management and Technology product delivery experience is required.
• 11+ years of relevant technical and business managerial experience with 2 to 3 years leading an Architecture Practice.
• May require knowledge of one processes/services. Business experience should include assignments in multiple business and technical processes.
• Technical and/or ITIL, or equivalent Certifications

  • Demonstrated experience in designing, planning and architecting Enterprise Asset Management (EAM) and Asset Performance Management (APM) for large asset deployments, incorporating fixed, movable and linear assets.
  • Demonstrated ability to work with asset maintenance departments to develop requirements for data capture from assets, data storage and data analytics
  • Demonstrated knowledge of developing configuration capabilities, including applications, workflows, database, and automation scripting
  • Ability to engage with cross-functional teams to map desired outcomes against their current data- recommend actions for any adjustment to data/outcome to ensure successful rollout
  • Experience in performing detailed evaluations of available and upcoming technologies along with security best practices to provide recommendations to the business

• Must have expert knowledge as described in amendment.
• Requires leadership experience in managing architecture teams and influencing executive level management and key stakeholders.
• Requires demonstrated ability to manage multiple architecture engagement and effectively plan and use staff to ensure the architecture view
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.




• Master’s Degree in Computer Science, Engineering, Business Management, or similar relevant field
• 13+ years of relevant work experience preferred

  • Working knowledge of developing a comprehensive EAM/APM solution for Railroad assets (linear and rolling stock) preferably using IBM Maximo
  • Demonstrated knowledge of Maximo configuration capabilities, including applications, workflows, database, security best practices and automation scripting
  • Working knowledge of Cloud solution concepts (AWS)
  • Working knowledge of Data acquisition, Data Lakes, IOT
  • Experience in applying advanced data analytics, machine learning and/or AI techniques
  • Working knowledge of real-time operating systems

• Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.




• Work is performed in an office environment
• May require travel up to 30% of the time 
• Requires on-call status



Must have excellent oral and written communication skills.


The salary/hourly range is $163,000 - $211,140, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:158715
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 50% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any start or local statue, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.