Lead Benefits Analyst - 90289482 - Wilmington

Date: May 5, 2021

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Lead Benefit Analyst position supports the benefit managers in the strategy, vendor management and any needed administration of the Amtrak benefit programs including Medical, Dental, Vision, Prescription, Life Insurance (and not currently in scope but stake-holder on Disability, EAP, & Wellbeing as needed).  The position involves, but is not limited to: benchmarking, reviewing strategy, leveraging benefits data warehouse, resolving benefit inquiries, running and analyzing health benefit reporting, and performing benefit related reconciliations.  In addition, the job duties also include ensuring accurate benefits data for proper implementation of Amtrak benefit polices.



• Assists in leveraging self-service tools such as the benefits data warehouse (ex: benchmarking (ex: Aon SpecSelect), and other resources (webinars, podcasts, articles) and trade groups to evaluate current and future strategy.


Vendor Management
• Establishes and helps manage appropriate vendor meetings for ongoing escalation, operations (ex: weekly, monthly) and strategic (ex: quarterly, annual)
• Vendor liaison to ensure KPIs, SLAs, PGs are being managed and any new projects are being implemented appropriately (ex: new care program, change in deductibles, coinsurance, etc…)


• Assists in the administration of employee benefit programs such as medical, dental, vision and life insurance plans.
• Assists Benefit COEs with problem resolution and handles benefits inquiries and escalations to ensure quick, equitable, and courteous resolution.
• Assist in regular review/audits of employee SAP records relative to benefits issues, payroll processes, and coordinate corrections/updates to reflect accurate information when needed.
• Accurately enters and/or manages employees, retirees and/or eligible beneficiaries data and ensures use, adherence, and/or application of appropriate training materials and controls for the purposes of the administration of the healthcare benefit programs.
• Utilize certain benefit systems to prepare required participant communications
• Develops written materials to document processes, provide reference materials and convey information to appropriate parties
• Monitors and responds to communications received through shared e-mail boxes and/or vendor escalations  in a timely manner.
• Collaborates with COEs and IT team regarding HR SAP and benefit processes and process improvements
• Supports the retirement income plan processes including reviews of employee information and pension calculations
• Responds, researches, processes and monitors RRB related processes in a timely manner
• Cross-Trains team members and fills in for administrative responsibilities during temporary absences
• Supports testing of HR and/or vendor systems due to upgrades or enhancements
• Other duties as assigned



• Bachelor’s degree in Human Resources, Finance, Business Administration or other relevant degree or equivalent combination of training and/or education and relevant work experience will be considered in lieu of a degree.

• 6 years of experience in Benefits strategy & analytics, vendor management, and/or administration or combination of education and relevant work experience

• Strong knowledge and understanding of benefits, vendor ecosystem, third party record keeping/administration, Retirement Benefits, rules, regulations, eligibility provisions and enrollment procedures, beneficiary designations and special settlements
• Customer service focus and strong interpersonal skills

• Strong analytical skills with the ability to identify, analyze, and resolve issues based on data or available information
• Skilled in process management
• Proven mathematical skills; excellent attention to detail
• Must have strong organizational, excellent written and verbal communication skills. Ability to present data in a summarized and understandable manner is essential.
• Able to prioritize and balance multiple competing tasks in a fast paced, high volume team environment
• Ability to maintain confidentiality



• 8 years of relevant work experience

• Master's Degree in Business Administration, HR, 

• CEBS and/or PHR Certification
• Experience with SAP or other Human Resource Information Systems


Must have excellent written and oral communication skills.

The salary/hourly range is $89,000 - $110,000  and offers an incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.  Pay is based on several factors including but not limited to education, work experience, certifications, etc.    Amtrak may offer additional incentive and pay programs to recognize and reward our high performing employees.   In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance, short-term disability, long term disability insurance; paid time off, and rail pass privileges.   Learn more about our benefits offerings here.

Requisition ID:54784
Posting Location(s):Delaware
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital || Corporate Jobs