Sr Document Control Specialist - 90351257 - Wilmington

Date: Jun 6, 2023

Location: Wilmington, Delaware, US, 19802

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Senior Document Control Specialist position will perform specialized duties associated with the processing and maintaining vital records and documents. This position serves as: 
• Subject matter expert (SME) for the Mechanical Department in relating to the creation, revision, retention, and disposition of Mechanical documentation and   records system-wide
• Mechanical Department’s Document Control Representative (DCR)
• Point of contact for the Mechanical Department’s default documentation management repository, Paradigm
In addition, the Senior Document Control Specialist is also responsible for the following: 
• Working independently and in a collaborative effort collaborate with additional stakeholders, subject matter experts, content owners, Quality Management     Team, and the Safety Department to ensure accurate information is processed properly and provided in a timely manner
• Providing service and user support, troubleshooting and addressing Paradigm user concerns, providing productivity reports, and managing the day-to-day   processing of Mechanical Department-owned documentation and records
• Supporting the continued development and refinement of Mechanical Department’s document management and lifecycle processes
• Ensuring all technical writers and contributors are trained properly and aware of their documentation preservation responsibilities


The Senior Document Control Specialist is the Document Control Representative (DCR) for the Mechanical Department and is responsible for the following:
• Ensuring all Mechanical Department documents are managed in accordance with all corporate and departmental document control and record retention policies
• Processing and supporting Mechanical Department documentation and records throughout their lifecycle
• Providing subject matter expertise, technical training, and operational support to the facilities’ DCRs and designated facility/departmental experts to   ensure that documents adhere to and are maintained in accordance with the department’s established standards and practices
• Overseeing compliance and developing training activities to address deficiencies
• Maintaining and enforcing strict revision control standards on all Mechanical Department-owned, as well as, maintaining all associated correspondence 
• Utilize Paradigm to manage documentation according to Document Management policies
• Conduct research as required and assist in the preparation of presentation
• Learn and understand new tasks (both complex and routine) in a fast-paced environment with frequently changing priorities
• Retrieval of active and archive Mechanical Department documentation and records
• Acting as the assigned Document Manager for Mechanical Department documents 
• Supporting Document Management Team and facility assigned DCRs as needed 


• Bachelor’s degree in related field or the equivalent combination of relevant education, training, and experience
• Extremely detail oriented individual that possesses comprehensive knowledge of document management processes
• Self-starter with project management skills, constructive problem-solving skills, organizational skills, and ability to work independently
• Proficient PC skills, with advanced knowledge of Microsoft Word and Excel
• Quickly understands what new tasks/jobs required
• Quickly understands and uses processes, technologies and ideas that are continually being updated
• Ability to work under time constraints and with essential deadlines
• Ability to proofread complex technical documentation for accuracy and compliance.
• Must possess strong interpersonal skills and be a team player
• Ability to apply basic project management techniques to multi-task and prioritize
• Advanced written, organizational, and oral communication skills
• Ability to learn new tasks (both complex and routine) in a fast-paced environment with frequently changing priorities
• Excel at analyzing, proofreading, and managing all aspects of corporate, departmental, and localized information
• Flexibility to work extended hours if required


• Experience with document control work processes and utilization of electronic systems for document management, as well as corporate procedures related to   document management and retention. 
• Demonstrated experience/working knowledge of various data management business systems including Procurement, Work Management, Business Operations, and   Training 
• Some experience in railroad related or similar transportation or industrial activity with well-developed understanding of technical concepts, terms, and   various fleet and equipment nomenclature to include transportation industry style vehicles


Must have excellent oral and written communication skills.


The salary range is $69,580-90,180. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:156881
Posting Location(s):Delaware
Job Family/Function:Mechanical 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Mechanical || Corporate Jobs