Supervisor Crew Management - 90074063 - Wilmington

Date: Jun 30, 2024

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position is responsible for direct supervision of T&E Crew Management Representatives and Administrators within a centralized CMS office. Responsible for the accurate position control of 3500 Train & Engine employees with a total operating cost of $400,000,000 annually. Communicates with T&E field management, labor relations and union leadership to manage the day-to-day T&E operation. 


• Directs the Crew Management operation and all processes related to supporting the operation.  • Responsible to review, recommend, and implement all crew changes necessary for the efficient operation of trains throughout the country, including working a desk when necessary. 
• Responsible to develop costs of couplet changes, additions, deletions, in order to provide field supervision complete awareness of on-board budgetary operational costs. 
• Review national train schedules, holiday schedules, track work schedule changes, and service disruption changes to ensure sufficient staffing levels. 
• Responsible to manage day to day operational processes and the assignments of all 3500 T&E employees. Plays a vital role in the formation of crew couplets. 
• Works closely with field operations and supporting departments to plan and direct proper staffing levels through service disruptions and emergencies. 
• Has a cost center/budget responsibility for their department, and are directly responsible for 7 to 15 CMR's who report directly to these positions. 
• Responsible for developing staff through training and mentoring. 
• Responsible for administering remedial training, formal discipline and disqualification using the Remedial Training Log. 


• Bachelor’s Degree in business administration, operation management, transportation management or related field, or the equiv. combination of education, training, and/or experience. • 6+ years of relevant experience required. 8+ years of relevant experience preferred.
• Demonstrated experience in Crew Management T&E environment. Must have thorough knowledge of the operating agreement. Must be able to manage, train and motivate a union workforce. 
• Possesses a working knowledge of MS Office, SAP, VSSPRO, Arrow, LMS and ILMS.
• Must be flexible with regard to work hours and on call availability. Be able to work long hours in the event of a service disruption or during peak operation periods. 
• Demonstrated ability to improve work processes in their department, business units and functional areas in support of the strategic plan. 
• Experience in working with multiple team members and senior staff. Able to communicate well with senior management both orally and in writing. Build relationships in adherence with all of Amtrak’s core competencies. 


Must have excellent oral and written communication skills.



The salary/hourly range is $94, 300 - $122,256.  Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:161615
Posting Location(s):Delaware
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 


Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.