• Values

    At Amtrak, we have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values.

Values

At Amtrak, we have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. We want Amtrak to be a place where our employees recognize, appreciate and share our values.

Our Values

At Amtrak, our values are an expression of our principles and beliefs. They guide everything we do – and ultimately, they define us as a company. We have a passion for service, we take great pride in our work, we believe in teamwork, and we have a strong sense of commitment to each other. 

Do the Right Thing. This value is central to everything we do at Amtrak. A lot of “Do the Right Thing” comes down to the Golden Rule – namely, that we must treat others as we would like to be treated. The Right Things means:

  • Act safely
  • Spend wisely
  • Show integrity
  • Protect the environment
  • Respect others

Put Customers First. This value speaks to why Amtrak exists. If we see someone struggling with baggage or looking uncertain on where to find their gate, we provide whatever assistance they need. The principles of “Put Customers First” are:

  • Actively engage
  • Exceed expectations
  • Serve our communities
  • Be courteous and helpful
  • Keep stations and trains clean

Excel Together. This value speaks to teamwork and performance. We will do our best work when we do it together. Specifically, the principles of “Excel Together” are:

  • Innovate
  • Create solutions
  • Learn from each other
  • Continuously improve
  • Act with speed and simplicity
  • Communicate and collaborate

Our Capabilities

Our values (Do the Right Thing, Excel Together, and Put Customers First) form the foundation of what matters most to us at Amtrak. While these principles guide our decisions every day, our Core and Leadership Capabilities focus our attention on the knowledge, skills and abilities needed to be most effective at Amtrak.