Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

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On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 

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Sr Principal App Sys Engineer - 90265715 - Washington
Sr Principal App Sys Engineer - 90265715 - Washington Washington, DC, US, 20002 Jul 7, 2020
Washington, DC, US, 20002 Jul 7, 2020
Sr Principal IT Security Analyst - 90276875 - Washington
Sr Principal IT Security Analyst - 90276875 - Washington Washington, DC, US, 20002 Jul 1, 2020
Washington, DC, US, 20002 Jul 1, 2020
Database Manager - 90268969 - Washington
Database Manager - 90268969 - Washington Washington, DC, US, 20002 Jul 1, 2020
Washington, DC, US, 20002 Jul 1, 2020
Lead IT Service Management Analyst - 90276912 - Seattle
Lead IT Service Management Analyst - 90276912 - Seattle Seattle, WA, US, 98134 Jun 29, 2020
Seattle, WA, US, 98134 Jun 29, 2020
Principal App Sys Engineer - 90276910 - Washington
Principal App Sys Engineer - 90276910 - Washington Washington, DC, US, 20002 Jun 24, 2020
Washington, DC, US, 20002 Jun 24, 2020
Sr Criminal Investigator-Computer Forensics Examiner - 90267730 - Los Angeles Los Angeles, CA, US, 90012 Jun 23, 2020
Principal App Sys Engineer - 90277102 - Washington
Principal App Sys Engineer - 90277102 - Washington Washington, DC, US, 20002 Jun 23, 2020
Washington, DC, US, 20002 Jun 23, 2020
Principal App Sys Engineer - 90277101 - Washington
Principal App Sys Engineer - 90277101 - Washington Washington, DC, US, 20002 Jun 23, 2020
Washington, DC, US, 20002 Jun 23, 2020
Principal App Sys Engineer - 90268935 - Washington
Principal App Sys Engineer - 90268935 - Washington Washington, DC, US, 20002 Jun 20, 2020
Washington, DC, US, 20002 Jun 20, 2020
Sr Principal Technologist - Azure & AD Engineer / Architect - 90235515 - Wilmington Wilmington, DE, US, 19801 Jun 19, 2020
Deputy Chief Engineer - 90001570 - Philadelphia
Deputy Chief Engineer - 90001570 - Philadelphia Philadelphia, PA, US, 19104 Jun 14, 2020
Philadelphia, PA, US, 19104 Jun 14, 2020