Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 
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Customer Service Representative (PT) - 90274969 - Texarkana
Customer Service Representative (PT) - 90274969 - Texarkana Texarkana, AR, US, 75502 Jul 23, 2020
Texarkana, AR, US, 75502 Jul 23, 2020
Part Time Customer Service Rep MEI - 90277079 - Meridian
Part Time Customer Service Rep MEI - 90277079 - Meridian Meridian, MS, US, 39301 Jul 21, 2020
Meridian, MS, US, 39301 Jul 21, 2020
Customer Service Representative - PT - 90276896 - Hammond
Customer Service Representative - PT - 90276896 - Hammond Hammond, LA, US, 70401 Jul 21, 2020
Hammond, LA, US, 70401 Jul 21, 2020
Part Time Customer Service Rep TCL - 90277081 - Tuscaloosa
Part Time Customer Service Rep TCL - 90277081 - Tuscaloosa Tuscaloosa, AL, US, 35401 Jul 21, 2020
Tuscaloosa, AL, US, 35401 Jul 21, 2020
Customer Service Representative - PT2 - 90275095 - Charleston
Customer Service Representative - PT2 - 90275095 - Charleston Charleston, WV, US, 25314 Jul 20, 2020
Charleston, WV, US, 25314 Jul 20, 2020
Part-Time Customer Service Rep - 90275193 - Havre
Part-Time Customer Service Rep - 90275193 - Havre Havre, MT, US, 59501 Jul 20, 2020
Havre, MT, US, 59501 Jul 20, 2020
Customer Service Rep - PT (Agent FC) - 90276915 - Garden City
Customer Service Rep - PT (Agent FC) - 90276915 - Garden City Garden City, KS, US, 67846 Jul 20, 2020
Garden City, KS, US, 67846 Jul 20, 2020
Customer Service Representative - PT - 90276892 - Lamy Lamy, NM, US, 87540 Jul 17, 2020
Customer Service Representative - PT - 90276894 - Garden City
Customer Service Representative - PT - 90276894 - Garden City Garden City, KS, US, 67846 Jul 17, 2020
Garden City, KS, US, 67846 Jul 17, 2020
Customer Service Representative - PT - 90276891 - Maricopa
Customer Service Representative - PT - 90276891 - Maricopa Maricopa, AZ, US, 85239 Jul 17, 2020
Maricopa, AZ, US, 85239 Jul 17, 2020
Customer Service Rep - PT (Agent FC) - 90276893 - Lamy Lamy, NM, US, 87540 Jul 17, 2020
Customer Service Representative - PT - 90277104 - Maricopa
Customer Service Representative - PT - 90277104 - Maricopa Maricopa, AZ, US, 85239 Jul 17, 2020
Maricopa, AZ, US, 85239 Jul 17, 2020
Customer Service Representative - PT - 90268970 - Cincinnati
Customer Service Representative - PT - 90268970 - Cincinnati Cincinnati, OH, US, 45203 Jul 16, 2020
Cincinnati, OH, US, 45203 Jul 16, 2020
Customer Service Representative (PT) - 90276060 - Ottumwa
Customer Service Representative (PT) - 90276060 - Ottumwa Ottumwa, IA, US, 52501 Jul 15, 2020
Ottumwa, IA, US, 52501 Jul 15, 2020
Customer Service Representative (PT) - 90276064 - Topeka Topeka, KS, US, 66603 Jul 14, 2020
Customer Service Representative (PT) - 90274971 - Texarkana
Customer Service Representative (PT) - 90274971 - Texarkana Texarkana, AR, US, 75502 Jul 14, 2020
Texarkana, AR, US, 75502 Jul 14, 2020
Customer Service Representative (PT) - 90276055 - Ft Madison
Customer Service Representative (PT) - 90276055 - Ft Madison Ft Madison, IA, US, 52627 Jul 14, 2020
Ft Madison, IA, US, 52627 Jul 14, 2020