Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Customer Service Representative - 90137426 - Pittsburgh
Customer Service Representative - 90137426 - Pittsburgh Pittsburgh, Pennsylvania, US, 15222 Aug 11, 2022
Pittsburgh, Pennsylvania, US, 15222 Aug 11, 2022
OBS Trainee - Train Attendant - Seattle
OBS Trainee - Train Attendant - Seattle Seattle, Washington Aug 11, 2022
Seattle, Washington Aug 11, 2022
OBS Trainee - Lead Service Attendant - Seattle
OBS Trainee - Lead Service Attendant - Seattle Seattle, Washington Aug 10, 2022
Seattle, Washington Aug 10, 2022
OBS Trainee - Lead Service Attendant - Charlotte
OBS Trainee - Lead Service Attendant - Charlotte Charlotte, North Carolina Aug 10, 2022
Charlotte, North Carolina Aug 10, 2022
Customer Service Representative - 90340587 - Fargo
Customer Service Representative - 90340587 - Fargo Fargo, North Dakota, US, 58102 Aug 10, 2022
Fargo, North Dakota, US, 58102 Aug 10, 2022
Customer Service Representative - 90246889 - Rensselaer, NY
Customer Service Representative - 90246889 - Rensselaer, NY Rensselaer, New York, US, 12144 Aug 10, 2022
Rensselaer, New York, US, 12144 Aug 10, 2022
GEB CUSTOMER SERVICE REP - 90246826 - Rensselaer
GEB CUSTOMER SERVICE REP - 90246826 - Rensselaer Rensselaer, New York, US, 12144 Aug 10, 2022
Rensselaer, New York, US, 12144 Aug 10, 2022
Customer Service Representative - 90332981 - Salt Lake City
Customer Service Representative - 90332981 - Salt Lake City Salt Lake City, Utah, US, 84101 Aug 9, 2022
Salt Lake City, Utah, US, 84101 Aug 9, 2022
Customer Service Representative Agent FC - 90341843 - Raton
Customer Service Representative Agent FC - 90341843 - Raton Raton, New Mexico, US, 87740 Aug 9, 2022
Raton, New Mexico, US, 87740 Aug 9, 2022
Customer Service Rep (Agent FC) - 90019814 - Naperville
Customer Service Rep (Agent FC) - 90019814 - Naperville Naperville, Illinois, US, 60540 Aug 9, 2022
Naperville, Illinois, US, 60540 Aug 9, 2022
Customer Service Representative - 90341848 - Raton
Customer Service Representative - 90341848 - Raton Raton, New Mexico, US, 87740 Aug 9, 2022
Raton, New Mexico, US, 87740 Aug 9, 2022
Customer Service Representative - 90334227 - Jackson, MS
Customer Service Representative - 90334227 - Jackson, MS Jackson, Mississippi, US, 39201 Aug 8, 2022
Jackson, Mississippi, US, 39201 Aug 8, 2022
Customer Service Representative - 90074985 - Chicago, IL
Customer Service Representative - 90074985 - Chicago, IL Chicago, Illinois, US, 60606 Aug 8, 2022
Chicago, Illinois, US, 60606 Aug 8, 2022
OBS Trainee (Train Attendant) - Los Angeles
OBS Trainee (Train Attendant) - Los Angeles Los Angeles, California Aug 4, 2022
Los Angeles, California Aug 4, 2022
GEB CUSTOMER SERVICE REPRESENTATIVE - 90246687 - San Diego, CA
GEB CUSTOMER SERVICE REPRESENTATIVE - 90246687 - San Diego, CA San Diego, California, US, 92101 Aug 4, 2022
San Diego, California, US, 92101 Aug 4, 2022
OBS TRAINEE - Train Attendants - 90333001 - Boston, MA
OBS TRAINEE - Train Attendants - 90333001 - Boston, MA Boston, Massachusetts, US, 02110 Aug 3, 2022
Boston, Massachusetts, US, 02110 Aug 3, 2022
OBS Trainee - Train Attendants - 90336011 - Los Angeles, CA
OBS Trainee - Train Attendants - 90336011 - Los Angeles, CA Los Angeles, California, US, 90012 Aug 2, 2022
Los Angeles, California, US, 90012 Aug 2, 2022
OBS Trainee - Lead Service Attendants - 90337519 - Oakland, CA
OBS Trainee - Lead Service Attendants - 90337519 - Oakland, CA Oakland, California, US, 94607 Aug 2, 2022
Oakland, California, US, 94607 Aug 2, 2022
OBS Trainee - Food Specialist - 90336008 - Los Angeles, CA
OBS Trainee - Food Specialist - 90336008 - Los Angeles, CA Los Angeles, California, US, 90012 Aug 2, 2022
Los Angeles, California, US, 90012 Aug 2, 2022
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, California, US, 93901 Aug 1, 2022
Salinas, California, US, 93901 Aug 1, 2022
OBS TRAINEE - Lead Service Attendants - 90332991 - Boston, MA
OBS TRAINEE - Lead Service Attendants - 90332991 - Boston, MA Boston, Massachusetts, US, 02110 Aug 1, 2022
Boston, Massachusetts, US, 02110 Aug 1, 2022
Customer Service Representative - 90040878 - St Louis, MO
Customer Service Representative - 90040878 - St Louis, MO St Louis, Missouri, US, 63103 Aug 1, 2022
St Louis, Missouri, US, 63103 Aug 1, 2022
OBS Trainee - En Route Cleaners - 90339691 - Washington, DC
OBS Trainee - En Route Cleaners - 90339691 - Washington, DC Washington, District of Columbia, US, 20002 Jul 30, 2022
Washington, District of Columbia, US, 20002 Jul 30, 2022
OBS Trainee (Train Attendant) - Chicago
OBS Trainee (Train Attendant) - Chicago Chicago, Illinois Jul 26, 2022
Chicago, Illinois Jul 26, 2022
Customer Service Rep (Agent FC) - 90045772 - Homewood, IL
Customer Service Rep (Agent FC) - 90045772 - Homewood, IL Homewood, Illinois, US, 60430 Jul 26, 2022
Homewood, Illinois, US, 60430 Jul 26, 2022