Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 
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Customer Service Representative GEB - 90245344 - Depew Depew, NY, US, 14043 Dec 2, 2021
GEB CUSTOMER SERVICE REP - 90246800 - Whitefish
GEB CUSTOMER SERVICE REP - 90246800 - Whitefish Whitefish, MT, US, 59937 Dec 2, 2021
Whitefish, MT, US, 59937 Dec 2, 2021
Customer Service Representative - 90273230 - Oakland
Customer Service Representative - 90273230 - Oakland Oakland, CA, US, 94607 Dec 1, 2021
Oakland, CA, US, 94607 Dec 1, 2021
Customer Service Representative - 90289466 - Birmingham
Customer Service Representative - 90289466 - Birmingham Birmingham, AL, US, 35203 Nov 27, 2021
Birmingham, AL, US, 35203 Nov 27, 2021
Customer Service Representative - 90137426 - Pittsburgh
Customer Service Representative - 90137426 - Pittsburgh Pittsburgh, PA, US, 15222 Nov 24, 2021
Pittsburgh, PA, US, 15222 Nov 24, 2021
Customer Service Representative - 90259758 - Salt Lake City
Customer Service Representative - 90259758 - Salt Lake City Salt Lake City, UT, US, 84101 Nov 23, 2021
Salt Lake City, UT, US, 84101 Nov 23, 2021
OBS TRAINEE (Enroute Cleaner) WASH DC - 90297622 - Washington
OBS TRAINEE (Enroute Cleaner) WASH DC - 90297622 - Washington Washington, DC, US, 20002 Nov 23, 2021
Washington, DC, US, 20002 Nov 23, 2021
GEB CUSTOMER SERVICE REP - 90246810 - Normal
GEB CUSTOMER SERVICE REP - 90246810 - Normal Normal, IL, US, 61761 Nov 22, 2021
Normal, IL, US, 61761 Nov 22, 2021
GEB CUSTOMER SERVICE REP - 90246811 - Kansas City
GEB CUSTOMER SERVICE REP - 90246811 - Kansas City Kansas City, KS, US, 64108 Nov 22, 2021
Kansas City, KS, US, 64108 Nov 22, 2021
GEB CUSTOMER SERVICE REP - 90243636 - Portland
GEB CUSTOMER SERVICE REP - 90243636 - Portland Portland, ME, US, 04102 Nov 22, 2021
Portland, ME, US, 04102 Nov 22, 2021
OBS TRAINEE (Train Attendant) 90265726 - Charlotte
OBS TRAINEE (Train Attendant) 90265726 - Charlotte Charlotte, NC, US, 28206 Nov 22, 2021
Charlotte, NC, US, 28206 Nov 22, 2021
Customer Service Representative (PT) - 90274969 - Texarkana
Customer Service Representative (PT) - 90274969 - Texarkana Texarkana, AR, US, 71854 Nov 22, 2021
Texarkana, AR, US, 71854 Nov 22, 2021
OBS TRAINEE (Train Attendant) 90266254 - Chicago
OBS TRAINEE (Train Attendant) 90266254 - Chicago Chicago, IL, US, 60607 Nov 22, 2021
Chicago, IL, US, 60607 Nov 22, 2021
OBS TRAINEE-(Lead Service Attendant) NEW YORK - 90259507 - New York New York, NY, US, 10001 Nov 20, 2021
OBS TRAINEE(Lead Service Attendant)- 90265407 - Oakland
OBS TRAINEE(Lead Service Attendant)- 90265407 - Oakland Oakland, CA, US, 94607 Nov 20, 2021
Oakland, CA, US, 94607 Nov 20, 2021
OBS TRAINEE-(Enroute Cleaner)NEW YORK - 90297727 - New York New York, NY, US, 10001 Nov 20, 2021
OBS TRAINEE (Food Specialist) 90266255 - Chicago
OBS TRAINEE (Food Specialist) 90266255 - Chicago Chicago, IL, US, 60607 Nov 20, 2021
Chicago, IL, US, 60607 Nov 20, 2021
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, CA, US, 93901 Nov 13, 2021
Salinas, CA, US, 93901 Nov 13, 2021
GEB Baggageman/CSR/Clerk - 90289782 - Portland
GEB Baggageman/CSR/Clerk - 90289782 - Portland Portland, OR, US, 97209 Nov 11, 2021
Portland, OR, US, 97209 Nov 11, 2021
Customer Service Representative - 90061801 - Carbondale
Customer Service Representative - 90061801 - Carbondale Carbondale, IL, US, 62901 Nov 8, 2021
Carbondale, IL, US, 62901 Nov 8, 2021
Customer Service Representative - PT - 90277717 - Shelby Shelby, MT, US, 59474 Nov 5, 2021
GEB Customer Service Rep - 90067904 - Carbondale
GEB Customer Service Rep - 90067904 - Carbondale Carbondale, IL, US, 62901 Nov 5, 2021
Carbondale, IL, US, 62901 Nov 5, 2021
GEB CUSTOMER SERVICE REP - 90246809 - Springfield
GEB CUSTOMER SERVICE REP - 90246809 - Springfield Springfield, IL, US, 62701-1106 Nov 5, 2021
Springfield, IL, US, 62701-1106 Nov 5, 2021
GEB CUSTOMER SERVICE REP - 90246650 - St Louis
GEB CUSTOMER SERVICE REP - 90246650 - St Louis St Louis, MO, US, 63103 Nov 5, 2021
St Louis, MO, US, 63103 Nov 5, 2021