Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

Search results for "". Page 1 of 1, Results 1 to 14 of 14
Title Location Date Sort descending
Reset
OBS Trainee - Lead Service Attendant - 90342926 - New Orleans
OBS Trainee - Lead Service Attendant - 90342926 - New Orleans New Orleans, LA, US, 70113 Sep 26, 2023
New Orleans, LA, US, 70113 Sep 26, 2023
OBS Trainee - Lead Service Attendant - 90339691 - Washington
OBS Trainee - Lead Service Attendant - 90339691 - Washington Washington, DC, US, 20002 Sep 26, 2023
Washington, DC, US, 20002 Sep 26, 2023
OBS Trainee - Train Attendant - Part Time - 90342809 - Charlotte Charlotte, NC, US, 28206 Sep 26, 2023
OBS Trainee - Enroute Cleaner - 90343045 - Washington
OBS Trainee - Enroute Cleaner - 90343045 - Washington Washington, DC, US, 20002 Sep 26, 2023
Washington, DC, US, 20002 Sep 26, 2023
Customer Service Representative - 90341848 - Raton
Customer Service Representative - 90341848 - Raton Raton, NM, US, 87740 Sep 26, 2023
Raton, NM, US, 87740 Sep 26, 2023
Superintendent On Board Services II - 90212035 - Chicago
Superintendent On Board Services II - 90212035 - Chicago Chicago, IL, US, 60661 Sep 26, 2023
Chicago, IL, US, 60661 Sep 26, 2023
OBS Trainee - Lead Service Attendant - 90334563 - Miami Miami, FL, US, 33147 Sep 26, 2023
Assignment Clerk - 90334066 - Chicago
Assignment Clerk - 90334066 - Chicago Chicago, IL, US, 60606 Sep 21, 2023
Chicago, IL, US, 60606 Sep 21, 2023
Customer Service Representative - 90057248 - Champaign
Customer Service Representative - 90057248 - Champaign Champaign, IL, US, 61820 Sep 20, 2023
Champaign, IL, US, 61820 Sep 20, 2023
Sr Mgr Food & Beverage Systems - 90364620 - Wilmington
Sr Mgr Food & Beverage Systems - 90364620 - Wilmington Wilmington, DE, US, 19801 Sep 12, 2023
Wilmington, DE, US, 19801 Sep 12, 2023
Sr Regional Chef - 90364323 - Wilmington
Sr Regional Chef - 90364323 - Wilmington Wilmington, DE, US, 19801 Sep 8, 2023
Wilmington, DE, US, 19801 Sep 8, 2023
Chef/Line Cook - Los Angeles, CA
Chef/Line Cook - Los Angeles, CA Los Angeles, CA, US, 90012 Sep 7, 2023
Los Angeles, CA, US, 90012 Sep 7, 2023
Lead Service Attendant - 90340736 - Seattle
Lead Service Attendant - 90340736 - Seattle Seattle, WA, US, 98134 Sep 7, 2023
Seattle, WA, US, 98134 Sep 7, 2023
GEB Baggageman/CSR/Clerk - 90362466 - Portland
GEB Baggageman/CSR/Clerk - 90362466 - Portland Portland, OR, US, 97209 Sep 5, 2023
Portland, OR, US, 97209 Sep 5, 2023