Customer Service

Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

Search results for "". Page 1 of 1, Results 1 to 14 of 14
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OBS Trainee Train Attendant - 90349648 - Washington
OBS Trainee Train Attendant - 90349648 - Washington Washington, DC, US, 20002 Nov 9, 2024
Washington, DC, US, 20002 Nov 9, 2024
Lead Service Attendant - 90349635 - Washington
Lead Service Attendant - 90349635 - Washington Washington, DC, US, 20002 Nov 9, 2024
Washington, DC, US, 20002 Nov 9, 2024
Manager On Board Services - 90000683 - San Antonio
Manager On Board Services - 90000683 - San Antonio San Antonio, TX, US, 78205 Nov 9, 2024
San Antonio, TX, US, 78205 Nov 9, 2024
Customer Service Rep PT - 90275199 - Havre
Customer Service Rep PT - 90275199 - Havre Havre, MT, US, 59501 Nov 8, 2024
Havre, MT, US, 59501 Nov 8, 2024
GEB Customer Service Representative PT - 90118057 - Whitefish Whitefish, MT, US, 59937 Nov 8, 2024
Customer Service Rep PT - 90275193 - Shelby
Customer Service Rep PT - 90275193 - Shelby Shelby, MT, US, 59474 Nov 8, 2024
Shelby, MT, US, 59474 Nov 8, 2024
OBS Trainee - 90348712 - New York
OBS Trainee - 90348712 - New York New York, NY, US, 10001 Nov 7, 2024
New York, NY, US, 10001 Nov 7, 2024
Chef/Line Cook - 90349665 - Washington
Chef/Line Cook - 90349665 - Washington Washington, DC, US, 20002 Nov 7, 2024
Washington, DC, US, 20002 Nov 7, 2024
Enroute Cleaner - 90349670 - Washington
Enroute Cleaner - 90349670 - Washington Washington, DC, US, 20002 Nov 7, 2024
Washington, DC, US, 20002 Nov 7, 2024
Customer Service Representative - 90071789 - Greensboro
Customer Service Representative - 90071789 - Greensboro Greensboro, NC, US, 27403 Nov 5, 2024
Greensboro, NC, US, 27403 Nov 5, 2024
GEB Customer Service Rep - 90357846 - Charlotte
GEB Customer Service Rep - 90357846 - Charlotte Charlotte, NC, US, 28206 Nov 5, 2024
Charlotte, NC, US, 28206 Nov 5, 2024
Customer Service Representative - 90036880 - Charlotte
Customer Service Representative - 90036880 - Charlotte Charlotte, NC, US, 28206 Nov 5, 2024
Charlotte, NC, US, 28206 Nov 5, 2024
OBS Cleaning Manager - 90383657 - Miami
OBS Cleaning Manager - 90383657 - Miami Miami, FL, US, 33147 Oct 16, 2024
Miami, FL, US, 33147 Oct 16, 2024
OBS Cleaning Manager - 90383663 - New Orleans
OBS Cleaning Manager - 90383663 - New Orleans New Orleans, LA, US, 70125 Oct 16, 2024
New Orleans, LA, US, 70125 Oct 16, 2024