Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 
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Customer Service Rep (Agent FC) - 90171740 - Williston
Customer Service Rep (Agent FC) - 90171740 - Williston Williston, ND, US, 58801 Jan 25, 2022
Williston, ND, US, 58801 Jan 25, 2022
Lead Food & Beverage Business Support Analyst - 90305026 - Wilmington Wilmington, DE, US, 19801 Jan 25, 2022
Lead F&B Systems Specialist - 90303533 - Wilmington
Lead F&B Systems Specialist - 90303533 - Wilmington Wilmington, DE, US, 19801 Jan 25, 2022
Wilmington, DE, US, 19801 Jan 25, 2022
Baggageman/Mail - 90142634 - Lancaster
Baggageman/Mail - 90142634 - Lancaster Lancaster, PA, US, 17602 Jan 21, 2022
Lancaster, PA, US, 17602 Jan 21, 2022
Customer Service Representative - 90137426 - Pittsburgh
Customer Service Representative - 90137426 - Pittsburgh Pittsburgh, PA, US, 15222 Jan 21, 2022
Pittsburgh, PA, US, 15222 Jan 21, 2022
GEB Customer Service Representative - 90288495 - Pasco
GEB Customer Service Representative - 90288495 - Pasco Pasco, WA, US, 99301 Jan 20, 2022
Pasco, WA, US, 99301 Jan 20, 2022
Customer Service Rep (Agent FC) - 90301327 - Minneapolis-St Paul
Customer Service Rep (Agent FC) - 90301327 - Minneapolis-St Paul Minneapolis-St Paul, MN, US, 55101 Jan 20, 2022
Minneapolis-St Paul, MN, US, 55101 Jan 20, 2022
OBS Trainee - FOOD SPECIALIST - Charlotte
OBS Trainee - FOOD SPECIALIST - Charlotte Charlotte, WA, US Jan 20, 2022
Charlotte, WA, US Jan 20, 2022
OBS Trainee - Train Attendant - New Orleans New Orleans Jan 20, 2022
OBS Trainee - FOOD SPECIALIST - New Orleans
OBS Trainee - FOOD SPECIALIST - New Orleans New Orleans, WA, US Jan 20, 2022
New Orleans, WA, US Jan 20, 2022
OBS Trainee - Train Attendant - Seattle Seattle Jan 20, 2022
OBS Trainee - Train Attendant - Charlotte Charlotte Jan 20, 2022
OBS Trainee - Chef - Charlotte
OBS Trainee - Chef - Charlotte Charlotte, IL, US Jan 19, 2022
Charlotte, IL, US Jan 19, 2022
OBS Trainee - Chef - New Orleans
OBS Trainee - Chef - New Orleans New Orleans, IL, US Jan 19, 2022
New Orleans, IL, US Jan 19, 2022
OBS Trainee - Lead Service Attendant - New Orleans New Orleans Jan 19, 2022
OBS Trainee - Lead Service Attendant - Seattle Seattle Jan 19, 2022
OBS Trainee - Lead Service Attendant - Charlotte Charlotte Jan 19, 2022
OBS TRAINEE Enroute Cleaner- 90291881 - Merced
OBS TRAINEE Enroute Cleaner- 90291881 - Merced Merced, CA, US, 95340 Jan 18, 2022
Merced, CA, US, 95340 Jan 18, 2022
Customer Service Representative - 90259758 - Salt Lake City
Customer Service Representative - 90259758 - Salt Lake City Salt Lake City, UT, US, 84101 Jan 15, 2022
Salt Lake City, UT, US, 84101 Jan 15, 2022
Customer Service Representative - 90010831 - Cleveland
Customer Service Representative - 90010831 - Cleveland Cleveland, OH, US, 44114 Jan 14, 2022
Cleveland, OH, US, 44114 Jan 14, 2022
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, CA, US, 93901 Jan 10, 2022
Salinas, CA, US, 93901 Jan 10, 2022
GEB CUSTOMER SERVICE REP - 90243511 - Birmingham
GEB CUSTOMER SERVICE REP - 90243511 - Birmingham Birmingham, AL, US, 35203 Jan 9, 2022
Birmingham, AL, US, 35203 Jan 9, 2022
Customer Service Representative - 90265675 - Jackson
Customer Service Representative - 90265675 - Jackson Jackson, MS, US, 39201 Jan 9, 2022
Jackson, MS, US, 39201 Jan 9, 2022
MEI Customer Service Representative - 90297423 - Meridian
MEI Customer Service Representative - 90297423 - Meridian Meridian, MS, US, 39301 Jan 9, 2022
Meridian, MS, US, 39301 Jan 9, 2022
GEB CUSTOMER SERVICE REP - 90243518 - Lynchburg
GEB CUSTOMER SERVICE REP - 90243518 - Lynchburg Lynchburg, VA, US, 24501 Jan 8, 2022
Lynchburg, VA, US, 24501 Jan 8, 2022