Customer Service

Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Road Foreman I/II - 90070555 - Minneapolis-St Paul
Road Foreman I/II - 90070555 - Minneapolis-St Paul Minneapolis-St Paul, MN, US, 55101 Sep 19, 2025
Minneapolis-St Paul, MN, US, 55101 Sep 19, 2025
Machinist Journeyman - 90389489 - Miami, FL
Machinist Journeyman - 90389489 - Miami, FL Miami, FL, US, 33147 Sep 19, 2025
Miami, FL, US, 33147 Sep 19, 2025
Carmen Journeymen - 90168806 - Philadelphia, PA
Carmen Journeymen - 90168806 - Philadelphia, PA Philadelphia, PA, US, 19104 Sep 19, 2025
Philadelphia, PA, US, 19104 Sep 19, 2025
Elctricn Jrnymn Ful - 90042920 - Washington, D.C.
Elctricn Jrnymn Ful - 90042920 - Washington, D.C. Washington, DC, US, 20018 Sep 19, 2025
Washington, DC, US, 20018 Sep 19, 2025
Motor Equipment Operator - 90362693 - Washington, D.C.
Motor Equipment Operator - 90362693 - Washington, D.C. Washington, DC, US, 20018 Sep 19, 2025
Washington, DC, US, 20018 Sep 19, 2025
Station Mgr I/II - 90394118 - Dallas
Station Mgr I/II - 90394118 - Dallas Dallas, TX, US, 75202 Sep 18, 2025
Dallas, TX, US, 75202 Sep 18, 2025
Sr Mgr Project Controls (NY Penn Transformation Project) - 90398231 - New York New York, NY, US, 10001 Sep 18, 2025
Motor Equip Opr - 90382273 - Boston, MA
Motor Equip Opr - 90382273 - Boston, MA Boston, MA, US, 02118 Sep 18, 2025
Boston, MA, US, 02118 Sep 18, 2025
Motor Equipment Operator - 90348293 - Rensselaer, NY
Motor Equipment Operator - 90348293 - Rensselaer, NY Rensselaer, NY, US, 12144 Sep 18, 2025
Rensselaer, NY, US, 12144 Sep 18, 2025
Sheet Metal Worker - 90197162 - Chicago, IL
Sheet Metal Worker - 90197162 - Chicago, IL Chicago, IL, US, 60616 Sep 18, 2025
Chicago, IL, US, 60616 Sep 18, 2025
Carmen Journeymen Ful - 90022048 - Pittsburgh, PA
Carmen Journeymen Ful - 90022048 - Pittsburgh, PA Pittsburgh, PA, US, 15222 Sep 18, 2025
Pittsburgh, PA, US, 15222 Sep 18, 2025
Electrician Jrnymn - 90350620 - Chicago, IL
Electrician Jrnymn - 90350620 - Chicago, IL Chicago, IL, US, 60607 Sep 18, 2025
Chicago, IL, US, 60607 Sep 18, 2025
Machinist Journeyman - 90381627 - New Orleans, LA
Machinist Journeyman - 90381627 - New Orleans, LA New Orleans, LA, US, 70125 Sep 18, 2025
New Orleans, LA, US, 70125 Sep 18, 2025
Carmen Journeyman - 90073085 - Newport News, VA
Carmen Journeyman - 90073085 - Newport News, VA Newport News, VA, US, 23601 Sep 18, 2025
Newport News, VA, US, 23601 Sep 18, 2025
Program Mgr - MOW Vehicles & Equipment - 90213414 - Philadelphia
Program Mgr - MOW Vehicles & Equipment - 90213414 - Philadelphia Philadelphia, PA, US, 19104 Sep 17, 2025
Philadelphia, PA, US, 19104 Sep 17, 2025
Lead Project Controls Specialist Cost - 90358718 - Philadelphia/Wilmington/Baltimore/DC Philadelphia, PA, US, 19104 Sep 17, 2025
Station Manager I/II - 90363384 - Washington
Station Manager I/II - 90363384 - Washington Washington, DC, US, 20002 Sep 17, 2025
Washington, DC, US, 20002 Sep 17, 2025
Sr Mgr Cyber Incident Response - 90397440 - Remote US Sep 17, 2025
Capital Construction Manager- 90398232 - Onsite New York
Capital Construction Manager- 90398232 - Onsite New York New York, NY, US, 10001 Sep 17, 2025
New York, NY, US, 10001 Sep 17, 2025
High Speed Rail (HSR) Electrician - 90397610 - Long Island City, NY
High Speed Rail (HSR) Electrician - 90397610 - Long Island City, NY Long Island City, NY, US, 11101 Sep 17, 2025
Long Island City, NY, US, 11101 Sep 17, 2025
High Speed Rail (HSR) Machinist Technician - 90397616 - Long Island City, NY Long Island City, NY, US, 11101 Sep 17, 2025
Administrative Assistant (NY Penn Transformation Program) - 90398228 - New York New York, NY, US, 10001 Sep 17, 2025
Sr Construction Specialist - 90344146 US Sep 16, 2025
Customer Service Representative - 90046193 - Toledo
Customer Service Representative - 90046193 - Toledo Toledo, OH, US, 43602 Sep 16, 2025
Toledo, OH, US, 43602 Sep 16, 2025
Sheetmetal Worker Journeyman - 90393778 - Boston, MA
Sheetmetal Worker Journeyman - 90393778 - Boston, MA Boston, MA, US, 02118 Sep 16, 2025
Boston, MA, US, 02118 Sep 16, 2025