Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Chef/Line Cook - 90336008 - Los Angeles
Chef/Line Cook - 90336008 - Los Angeles Los Angeles, CA, US, 90012 Feb 24, 2024
Los Angeles, CA, US, 90012 Feb 24, 2024
Customer Service Representative - 90030192 - Champaign
Customer Service Representative - 90030192 - Champaign Champaign, IL, US, 61820 Feb 12, 2024
Champaign, IL, US, 61820 Feb 12, 2024
Customer Service Representative - 90056828 - Longview
Customer Service Representative - 90056828 - Longview Longview, TX, US, 75602 Feb 27, 2024
Longview, TX, US, 75602 Feb 27, 2024
Food Specialist - 90340702 - Los Angeles
Food Specialist - 90340702 - Los Angeles Los Angeles, CA, US, 90012 Feb 24, 2024
Los Angeles, CA, US, 90012 Feb 24, 2024
GEB CUSTOMER SERVICE REP - 90246674 - Fullerton
GEB CUSTOMER SERVICE REP - 90246674 - Fullerton Fullerton, CA, US, 92832 Feb 29, 2024
Fullerton, CA, US, 92832 Feb 29, 2024
GEB Customer Service Rep - 90273234 - Oakland
GEB Customer Service Rep - 90273234 - Oakland Oakland, CA, US, 94607 Feb 7, 2024
Oakland, CA, US, 94607 Feb 7, 2024
GEB Customer Service Rep - 90282601 - Longview
GEB Customer Service Rep - 90282601 - Longview Longview, TX, US, 75602 Feb 27, 2024
Longview, TX, US, 75602 Feb 27, 2024
GEB Customer Service Rep - 90371860 - Charleston
GEB Customer Service Rep - 90371860 - Charleston Charleston, SC, US, 29405 Feb 23, 2024
Charleston, SC, US, 29405 Feb 23, 2024
Lead Service Attendant- 90342991 - Oakland
Lead Service Attendant- 90342991 - Oakland Oakland, CA, US, 94607 Feb 24, 2024
Oakland, CA, US, 94607 Feb 24, 2024
OBS Trainee - Lead Service Attendant - New Orleans
OBS Trainee - Lead Service Attendant - New Orleans New Orleans, Louisiana, 70032 Feb 10, 2024
New Orleans, Louisiana, 70032 Feb 10, 2024
Train Attendant - 90340704 - Los Angeles
Train Attendant - 90340704 - Los Angeles Los Angeles, CA, US, 90012 Feb 24, 2024
Los Angeles, CA, US, 90012 Feb 24, 2024
Train Attendant - 90349481 - Seattle
Train Attendant - 90349481 - Seattle Seattle, WA, US, 98134 Feb 24, 2024
Seattle, WA, US, 98134 Feb 24, 2024
Train Attendant PT - 90342817 - Charlotte
Train Attendant PT - 90342817 - Charlotte Charlotte, NC, US, 28206 Feb 21, 2024
Charlotte, NC, US, 28206 Feb 21, 2024