Sr Claims Specialist - 90335145 - Baltimore (Hybrid)

Date: Aug 13, 2022

Location: Baltimore, Maryland, US, 21201

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Protect the fiduciary interests of the Corporation through collection efforts, and prompt investigation and administrative handling of personal injury and property damage claims brought by passengers, employees and others.  



  • Thoroughly investigates liability and damage aspects of accidents/incidents involving reports of personal injury and property damage.
  • Establishes appropriate liability accruals/reserves and assures the claims database is accurate and current.
  • Makes contact with claimants promptly, provides assistance, and monitors medical treatment.
  • Evaluates claims/lawsuits with respect to liability and damages to determine corporate exposure.
  • Accomplishes the fair and equitable disposition of claims and lawsuits by negotiating settlements with claimants and opposing counsel.
  • Assists outside counsel in prosecution/defense of lawsuits filed by and against Amtrak.
  • Must have access to reliable transportation to fulfill work requirements, such as travel to accident and training sites, court appearances, etc.
  • Travels within and outside of assigned territory.
  • Responds to accident sites, as needed, during the day, evening and night, to include participation with Amtrak’s Incident Response Team.
  • Perform duties in office and non-office settings (including administrative duties, attendance at trainings, conferences, visits to courthouses and attorney offices, visits to shops, facilities and other Amtrak offices).
  • Occasional work away from home, weekends, holidays, odd days and/or shifts may be required.
  • Maintains liaison with other departments to ensure effective communication and complete cooperation on claims related matters.
  • Ability to exercise discretion while working and communicating in confidential settings with sensitive information.



  • Bachelor’s degree, or equivalent work experience.
  • Three (3) years’ experience in investigation, personal injury claims and litigated claims.
  • Ability to negotiate effectively with claimants, attorneys and involved stakeholders.
  • Ability to attend and pass required training to include RWP training and Claims School.
  • Excellent interpersonal skills.
  • Demonstrated organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to proficiently use Microsoft Office 365 Suite.
  • Familiarity with medical terminology in managing litigation
  • Must be a team player, able to work under stress and maintain professional composure.




  • 5+ years’ experience in investigation, personal injury claims and litigated claims.
  • Railroad claims investigation and negotiation experience.




  • Must have excellent oral and written communication skills.

Requisition ID:107672
Posting Location(s):Maryland
Job Family/Function:Legal 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Legal || Corporate Jobs