Station Mgr II - 90035468 - Chicago

Date: Mar 18, 2021

Location: Chicago, IL, US, 60606

Company: Amtrak

As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.

Within an assigned operating division, the District Manager Stations is responsible for managing and coordinating all passenger and station activities involved with train and station operations, at a minimum of two stations, ensuring an efficient customer focused and well organized operation in compliance with Amtrak policies and procedures. Support and provide efficient management and oversight of extra board staffing, payroll, and a variety of support services such as uniforms, radios, hotels, taxis, etc., that maximize the provision of passenger or station services and achieve financial and service delivery goals.

. Provide leadership, mentoring and guidance to the station employees regarding daily performance. 
. Manage employees for compliance with the rules and regulations for Amtrak policies and practices and initiate action for non-compliance in a consistent and fair manner. 
. Oversee station operations to ensure optimum safety, customer service on-time performance in compliance with all of Amtrak’s, local, state and federal rules and regulations.
. Manage the schedule of station employees to ensure service levels are met while assuring employees receive adequate training to successfully support the operations. 
. Handling of service disruptions and recovery efforts (dealing with angry customers, making re-accommodations for hotels, buses, special needs, unaccompanied minors) which requires ability to work calmly under high pressure conditions.
. Ensure all station employees attend Amtrak-mandated training classes documenting and reporting training to ensure compliance. 
. Facilitate service disruptions or shortages of equipment requiring passengers to be re-accommodated to maximize passenger satisfaction and minimize passenger inconvenience, train delays and budget impact. 
. Interface with Marketing and Sales to facilitate group moves and relay promotional material and campaigns, and coordinate with state and local officials on a variety of station improvement projects.
. Serve as a liaison with Mechanical, Marketing, Food & Beverage, Procurement, and other departments, as necessary and where appropriate to coordinate and resolve service issues, including train delays, equipment and mechanical issues and service disruptions to assure passenger accommodations and crew availability
. Where applicable, oversee and direct facility maintenance, coordinating with Engineering Department ad facility management entities. 
. Demonstrated ability to manage and implement a departmental operating budget, provide information on variances, and develop cost effective station assignments to maximize production, minimize overtime and ensure goals are achieved.  
. Conduct station service remittance audits to protect revenue. 
. Responsible for the development and implementation of the department’s safety plans, with specific goals and objectives to reduce injuries.     
. Develop and maintain professional relationships with all federal, state and local agencies including all service providers.    
. Extensive computer skills with knowledge of spreadsheets, data base, presentations and word processing software related to field. 
. Demonstrated knowledge of station operations, building maintenance, service delivery, passenger handling and labor agreements.  
. Significant experience leading and managing others with different levels of expertise, exhibiting innovative leadership and management skills.   
. Ability to communicate both orally and written to work effectively with various agencies, departments and individuals throughout the organization with both internal and external customers. 
. Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations.

. Experience on Amtrak’s business systems, such as AAROW and STARS.
. Some experience managing multiple stations.

Must have excellent oral and written communication skills.

Requisition ID:54321
Band Zone:C3 
Posting Location(s):Illinois
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 
Recruiter Name:Mia Baker 


You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.  All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free. 

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.