Service Engineer II - 90166678 - Chicago

Date: May 3, 2021

Location: Chicago, IL, US, 60616

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Service Engineer II supports rolling stock equipment and develops engineering programs and processes to implement and improve the quality and reliability of equipment across the Amtrak system. The Service Engineer II reports to the Mechanical Rolling Stock Equipment department while solving advanced technical problems, owning interdisciplinary efforts with Amtrak, state rolling stock and host railroads as a subject matter expert, and communicating with resources both internally and externally to meet business objectives.



  • Provide field and technical assistance to terminals and maintenance facilities.
  • Lead in-depth troubleshooting and development of solution packages that extend beyond routine diagnostic work.
  • Develop and review technical specifications and procedures for equipment and systems for both Amtrak and state rolling stock equipment.
  • Support authorizing component upgrades, updates and replacements, including qualifying vendors and products with engineering documentation and drawings reviews as necessary.
  • Work with Fleet Managers to provide design and procedure improvements related to equipment problems which are typically design flaws, retrofit and field modifications, and maintenance shortcomings.
  • Provide engineering expertise and design improvements to investigate systemic problems, reduce failures, and increase availability of equipment.
  • Participate in field tests, safety inspections, and warranty programs for both Amtrak and state rolling stock equipment.



  • BS degree in an engineering discipline or BS degree and engineering work experience.
  • Demonstrated experience in Amtrak or Class 1 railway rolling stock maintenance in technical roles involving
  • inspections, commissioning new rolling stock, and troubleshooting.
  • Demonstrated experience in railway quality control.
  • Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment.
  • Experience/ability to read schematics and interpret technical documents and instructions.
  • Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions.



  • MS degree in an engineering discipline or PE license.
  • Working knowledge of the 49CFR229, 238 and basic qualifications.
  • 3-5 years of relevant work experience.
  • Significant engineering experience with a railroad or other technically similar agency.
  • General understanding of materials management functions and creation of Bills of Materials and material inventory changes.



  • Must have excellent written and oral communication skills.

Requisition ID:55061
Posting Location(s):Illinois
Job Family/Function:Mechanical 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Mechanical || Engineering & Mechanical