Mgr Train Ops I - 90238378 - Chicago

Date: May 3, 2021

Location: Chicago, IL, US, 60661

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Manager of Train Operations position is an indispensable mission critical role that oversees Train Directors who operate nearly 560 train movements for Amtrak Midwest and Long Distance Services, as well as Metra Suburban services and tens of thousands of freight cars per month. Candidates must be able to successfully manage high volume intense pressure safety oversight and management tasks in logical sequences that assign a variety of priorities and manage employees engaged in safe and efficient train movement: Manager of Train Operations ensure organized execution of a railway enterprise in service to its customers and safety is a must as well as thorough communication and logical leadership and management of multiple employees.


Manager of Train Operations are required to execute and protect all aspects of the operation and have the leadership, courage, and stamina to detect errors and/or anomalies and take immediate action to protect and then resolve same in the fields of: human factor, track and infrastructure, communications and signals, passenger services coordination, rules and special instructions compliance, mechanical, and other railroad disciplines as needed.


Manager of Train Operations must be able to work assignment as directed by Assistant Supt. Train Movement, which includes all hours of weekday and weekend at Chicago Control Center.


Chicago Control Center Manager of Train Operations are dedicated to the safe and efficient movement of all train traffic on territories dispatched. Qualified candidates must be able to work self-directed and communicate with every department of the operation to ensure the success of passenger and freight movement. Manager of Train Operations must also communicate as designated with freight railroads and other railways, such as METRA, to ensure proactive and successful service delivery operations.


Qualified candidates will have demonstrable success with computer based applications and are also able to coach, train, teach, and enforce ridged protocols, safety rules, and other special instructions with employees (Train Directors) as related to the operation of large complex computing systems governing detailed safety critical operations.


Qualified candidates will be responsible for managing and enforcing safe traffic under GCOR operating rules and other Amtrak Special Instructions placed in effect; employees will be required to ensure trains keep to schedule under safe operating practice while ensuring accurate calculations of the meeting and routing of trains are made by Train Directors they oversee. Such candidates will also be expected to become familiar with the various control systems (previous dispatching service is key).


Candidates must be able to issue safe and clear direction to dozens of other leadership employees throughout their daily tour of duty both verbally and written without error.
Candidates must also take interest in the improvement of the business of train movement and must be able to work and lead in multiple threads of concurrent conversations with both internal parties (train directors, other trainmasters, yardmasters, other operating desks, CNOC, etc) and railroad groups as well as external railroad partners, adjoining territories, and other entities such as police, fire, and other emergency services when required.


Importantly, such candidates must be able to remain calm under pressure and offer leadership, guidance, and follow-up reporting as to serious incidents.



  • Demonstrated experience with computer based applications.
  • Follow and enforce ridged protocols, safety rules, and other special instructions as related to the operation of large complex computing systems governing detailed safety critical operations.
  • Manage and oversee traffic under GCOR operating rules and other Amtrak Special Instructions placed in effect.
  • Issue safe and clear direction to dozens of other leadership and critical front line employees throughout their daily tour of duty both verbally and written without error.
  • Enforce general FRA requirements such as conduct random drug and alcohol screenings and generate



  • 1 to 3 years, demonstrated experience in Train Dispatching or Air Traffic Control.
  • Demonstrated experience with Microsoft Office package.
  • Experience with basic computer file system structures.
  • Ability to give and take directions.
  • Ability to read, learn, and apply a variety of railroad operating rules.
  • Professional leadership demeanor which fosters growth and success in self and others.
  • Ability to create quality reports and analysis as to incident root cause
  • Ability to use a mouse and execute at least 1 movement and click every two seconds
  • Ability to work any shift around the clock on any day or date on the calendar regardless of holiday
  • Ability to ensure timely arrival for duty no matter what weather conditions prevail
  • Strong written and verbal skills
  • Ability to respond to Chicago Terminal Incidents as directed by Assistant Supt. Train Movement.

***NOTE: Preferences will be given to previously qualified train dispatchers, candidates qualified on operating rules, particularly GCOR, and those who have been in positions of demonstrable leadership whose functions were safety, sequence, or military operations related.


  • Must have excellent verbal and written communication skills.

Requisition ID:55121
Posting Location(s):Illinois
Job Family/Function:Transportation 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Transportation || Railroad Operations