Product Line Agent (Off Corridor) - 90074663 - Chicago

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
A Product Line Agent (PLA) is the most proficient avenue available to assist in the day-to-day station operations for the Southwest Division’s Desert station group.  

ESSENTIAL FUNCTIONS

 •    Assist with budget adherence with review of expenditures, implementation of budget efficiencies and oversight

•    Assist with conducting various audits (Amtrak Public Health, Station, Facility, Attendance, etc.) including audits requiring travel. Must be knowledgeable of Amtrak oversight regulations and revenue compliance processes.

•    Coordinate with local management boarding process enhancements for Amtrak Long Distance Services  

•    Position will communicate directly with Transportation leadership group to ensure customer focus and superior service for Amtrak operations in the region

• Coordinate/schedule/instruction related to various training and safety initiatives, as well as policies changes and implementation.
• Work to establish consistent, cost-effective responses and protocols related to service disruptions for the SW Desert Region area and maintain various blanket purchase orders for services and vendors.
• Position will be involved in facility improvements (ADA efforts, Station Renovation projects, facility moves, etc.)
• Assist with employee recognition, progression merit increases and incentives programs and policies.
• Partner with Amtrak PD to assist in monitoring station security issues, remedies and various contracts associated with security and alarm systems for stations. 
• Other duties assigned.

MINIMUM QUALIFICATIONS:

• Must have high school diploma or equivalent.  
• Prior satisfactory job performance and superior attendance is required.  
• Applicant must have a minimum of three (3) years’ experience in ticketing or accounting, with three (3) years of customer facing position.  
• Knowledge of Amtrak baggage procedures and a thorough knowledge of tariffs, Ticketing and Station Operations, along with Amtrak Schedules, Policies and Procedures, and Operations for the SW Desert Region.  
• Applicant will also possess knowledge of or experience in providing response to Amtrak service disruptions.  
• Willing to travel, work varying hours and durations, a team builder and possess the ability to multitask.

COMMUNICATIONS AND INTERPERSONAL SKILLS: 

• Excellent written and oral communication skills.
• Good interpersonal skills in working with co-workers, the traveling public and vendors. 

The hourly rate is $31.59- $42.11 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here

Requisition ID:163675
Posting Location(s):Illinois                                                                                                                                                  
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.