Sr Continuous Improvement Mgr - 90332462 - Chicago

Date: Jun 22, 2022

Location: Chicago, Illinois, US, 60661

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


The Sr. Continuous Improvement Mgr. is responsible for facilitating and leading continuous improvement projects and initiatives within the operations-transportation department. This position reports to the AVP Transportation or AVP System Ops. 

This position is responsible for developing metrics that provide data for process measurement, including identifying indicators for future improvement opportunities.

This position leads programs or projects involving department or cross-functional teams focused on delivery from design to final deliverable. Plan, prioritize, direct and support business line or functional project schedules, resource plans, and budgets.



  • Responsible for leading multiple projects that deliver process improvements and financially contribute to the business. 
  • Drive a standardized process improvement methodology to drive root cause problem solving and prevent reoccurrence of customer-facing defects. 
  • Identify, develop, and execute initiatives for cost reduction and process improvements across the division, focusing on safety, financials, and customer service. 
  • Facilitate change and motivate colleagues to practice continuous improvement and waste elimination.
  • Leads the development, communication, and execution of a plan that is aligned to the company's vision, mission, and goals.


  • Bachelor’s degree or equivalent combination of training, education and relevant experience may be considered in lieu of a degree
  • Proven ability to prioritize multiple objectives and priorities within tight deadlines.
  • Proven ability to diagnose root cause problems, reach solid conclusions, develop implementable solutions, articulate ideas crisply and concisely, and build consensus across the division.
  • Advanced knowledge and experience with railroad regulations, policies, and programs 
  • Ability to set goals, prioritize projects and execute continuous improvement projects and initiatives.
  • Proven track record managing complex continuous improvement projects.
  • Strong planning, organizing, and time management skills with the ability to collaborate with leaders and prioritize multiple project needs
  • Ability to redefine processes to increase effectiveness and use statistics to make data driven decisions.
  • Strong knowledge of MS Office Suite including Word, Excel, PowerPoint, and Visio as well as reporting applications.


  • 9-11+ years relevant experience preferred.
  • Proven experience influencing change and process improvement initiatives
  • Demonstrated experience in leading significant operational process improvement efforts
  • Experience presenting and providing recommendations to senior leadership (verbal and written communication)
  • Prior experience with continuous improvement on front end or support function processes as well as direct operational processes

Must have excellent oral and written communication skills.


Requisition ID:103580
Posting Location(s):Illinois
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.


POSTING NOTES: Transportation || Corporate Jobs