Director HR Information Systems - SAP/SuccessFactors 90307946 -

Date: May 25, 2023

Location: N/A, US

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Director, IT – HR Information Systems (HRIS), is responsible for overseeing the support, implementation and continuous improvement of HR and Payroll related technologies. The Director oversees a range of end-to-end services and projects related to the various HR and Payroll technologies and processes. 


The Director acts as an IT Service Owner for HR “Hire to Retire” processes, is the single point of contact (SPOC) for the respective business partners for all IT services related to support of HR systems and is accountable for ensuring that services are managed with a business focus. He/she is responsible to the business partners for the initiation, elaboration, construction, transition and ongoing maintenance and support of these technologies and services. The Service Owner is accountable to IT executive leadership for the performance of these services, including financial performance, and ensures optimum utilization of investment against the company priorities. He/she develops the strategy and roadmap for HR technologies in collaboration with business partners, assesses high-level business/functional requirements and assigns work to subordinate managers, to include complex upgrades, enhancements and/or new implementations.  



  • Manages end-to-end HR technologies including, SAP ERP HR related modules, SuccessFactors, Enterprise Learning Management Platform, Sodales, multiple SAAS technologies, etc.  

  • Leads a team of functional, technical, and project/program management resources to maintain, support, enhance, and implement HR related technologies. 

  • Partners with business leaders and other IT groups to develop strategies and roadmaps for HR technologies, and to rationalize the technology portfolio.  

  • Directs all HR related technology initiatives ensuring delivery of projects on time, on budget, with agreed scope, and high quality.  

  • Responsible for planning and managing the services budgets for both capital and operating expenses. Manages and monitors spend and takes appropriate actions to stay within budget.  

  • Oversees all IT service offerings within the HR area and manages corresponding service delivery teams.  

  • Partners with the business to ensure appropriate organizational change management (OCM) plans and actions for changes affecting services or technologies to minimize business impact and risk. This includes communications, training, process and system documentation, etc.  

  • Meets regularly with the team to review work status and discuss progress and obstacles. Provides advice, guidance, coaching/mentoring, encouragement and constructive feedback.  

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards team members commensurate with performance.  

  • Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, rewards and recognition, and retention.  

  • Manages service governance and applies metrics to measure against defined KPIs and SLAs. Responsible for delivering capabilities within the agreed service levels or partnering with other responsible IT teams to ensure strong performance and delivery within targets.  

  • Ensures staff have the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities.  

  • Balances impact, resources and time to develop a strategy and roadmap for digital transformation of the HR organization  

  • Assesses the current HR practices and the state of business systems to support HR and payroll processes, in collaboration with HR leadership, and incorporates improvements into the roadmap in conjunction with the Enterprise Architecture Team, define and expand HR and Payroll data architecture and supporting analytic capabilities  

  • Ensure integrity, privacy and security of all HR and Payroll’s data through the design and enforcement of procedures, standards and best practices  

  • Work closely with other transformation teams to drive ERP upgrade-related initiatives  



  • Bachelor’s Degree in Computer Science, Information Systems or related field with 11+ years relevant experience including relationship management, program management, financial management, and technology product delivery, or 15+ years of experience in these areas  

  • 7+ years SAP HR and/or SuccessFactors leadership experience, Broad and deep knowledge and experience with SAP Payroll and SuccessFactors Employee Central (EC)  

  • Proven experience leading ERP/Human Capital Management (HCM) initiatives and supporting ERP related technologies for HR functions 

  • Experience leading large and complex IT initiatives within the HR domain  

  • Demonstrated experience leading a team of Managers, Technical Leaders, and others and inspiring them and their teams to deliver at the highest level  

  • Leadership experience in managing cross functional teams and influencing executive management and stakeholders  

  • Experience delivering concurrent complex IT initiatives on time and within budget  

  • Deep and broad knowledge and experience with HR related technologies such as ERP/HCM, HR information systems, learning management platforms, labor management systems, performance management systems, benefits administration systems, etc.  

  • Experience with SAP technologies including SAP ECC and/or S/4 HANA, SuccessFactors, etc.  

  • Experience leading key elements of a major SuccessFactors EC upgrade  

  • Strong experience building, leading and developing teams  

  • Process improvement experience and demonstrated experience implementing process improvements via SAP  

  • Demonstrated knowledge of software and system development life cycle and methodologies including waterfall and Agile/Scrum/iterative approaches  

  • Strong and proven financial management skills and experience managing operating and capital budgets of $5M+ and operating expenses of $3M+  

  • Proven ability to lead diverse and distributed teams, manage performance, coach and mentor team members, and manage conflicting priorities 



  • Experience working in large complex companies, that heavily rely on real-time 24x7 IT operations to successfully service external customers. 

  • Experience working in transportation, travel, hospitality, rail, or high-tech industry 

  • PMP certification  

  • SAP certification  

  • Agile certification  

  • LEAN/6 Sigma experience and/or certification 

  • Master's degree in related technical/business areas or equivalent work experience 




  • Work is performed in an office environment
  • May require travel up to 30% of the time 
  • Requires on-call status


Must have excellent oral and written communication skills.



The salary/hourly range is $148,750 - $192,780 . Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:158332
Posting Location(s):N/A
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology