GEB CUSTOMER SERVICE REP - 90246811 - Kansas City

Date: Apr 26, 2021

Location: Kansas City, KS, US, 64108

Company: Amtrak

As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.
 

SUMMARY OF DUTIES: 
This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The ability to maintain a positive, good natured attitude is essential. Covering vacancies at the Kansas City Station.

 

MINIMUM QUALIFICATIONS:
• Representative must be able to push or pull a baggage cart and operate baggage equipment.
• Representatives must comply with the company’s uniform and grooming policy to present a positive image on behalf
of Amtrak through manners, actions and personal style.
• Must possess a valid Driver's License.
• Will also be required to perform janitorial duties.

 

OTHER REQUIREMENTS: 
• Interested applicants must be able and willing to work varying hours, days and holidays.
• Candidate must be comfortable interacting with customers, speaking on a public address system and become
versant with Amtrak computer systems and tariffs.
• Representative provides assistance to customers with special needs; Assists passengers with luggage and boarding
trains.
• Handles checked baggage, package express and company materials in the station and on/off trains; must be able to
lift items weighing up to 50lbs safely on a continuous basis.
• Must be able to qualify operating forklifts, burden carriers, people-movers, golf carts, and other equipment.

 

PREFERRED QUALIFICATIONS:
• Cash handling and accounting experience in a front-line Customer Service position.  
 

Requisition ID:55981
Band Zone:BN990 
Posting Location(s):Kansas
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 25% 
Recruiter Name:Mia Baker 
Recruiter Email:
bake2392@amtrak.com 


You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free.   

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.