Lead HR Investigations Analyst - 90302170 -

Date: Nov 23, 2021

Location: US

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

*This position is currently working remotely and may have a Washington, DC; Philadelphia, PA; New York, NY; or Wilmington, DE headquarter point


HR Investigations manages and resolves workplace disputes (including complaints of discrimination and harassment) and provides guidance to managers and employees on Amtrak’s Anti-Discrimination and Anti-Harassment Policy, Code of Ethics and Standards for Behavior, and other company policies. This position is responsible for providing administrative support to HR Investigations.


•    Maintain the Amtrak Helpline and case management databases, as they apply to HR Investigations. 

•    Assist the Director HR Investigations with the intake process, to include high-level review of complaints to determine severity and scope and assignment of matters.

•    Conduct preliminary investigations with Complainant, internal clients and managers as necessary.

•    Analyze and present information on complaint filing trends and other relevant data points, using Excel and PowerPoint.

•    Provide administrative support to the HR Investigations Specialists as needed.
•    Other special projects and legal support duties as assigned.

•    Bachelor’s degree or equivalent work experience
•    Ability to evaluate facts and witness credibility.
•    2-5 years recent experience conducting complaint intake and/or client/witness interviews.
•    2-5 years recent experience utilizing Excel for pivot tables and data reporting.
•    2-5 years recent experience working with information database(s).
•    Excellent written and verbal communication skills.
•    Must possess the ability to utilize a high degree of diplomacy, sound judgment, and work effectively with all levels of Amtrak’s organization.
•    Must possess a strong commitment to diversity and equal opportunity.
•    Strong organizational skills and ability to prioritize and adapt to changing circumstances.

•    Paralegal certificate
•    Previous intake/interviewing duties in a law firm or corporate legal department.
•    Familiarity with collective bargaining agreements

Requisition ID:75278
Posting Location(s):District of Columbia; Delaware; Maryland; New York; Pennsylvania; Virginia
Job Family/Function:Human Capital 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Human Capital || Corporate Jobs