Lead Instructional Designer - 90206202 -

Date: Nov 17, 2023

Location: US

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This Position Can Be Based at Any Amtrak Facility. 


The Lead Instructional Designer is a member of the Safety & Technical Training Design team. They are responsible for delivering training material and programs that meet regulatory requirements for qualification and certification of Amtrak’s railroad operations employees (Transportation, IMCS & Mechanical). This role will utilize the ADDIE model to deliver blended learning deliverables such as instructor led training, eLearning, on the job training programs. This role will also take part in introducing new technology to support training such as Virtual Reality Training and remote learning technology or assist with the administration of the Learning Management System (LMS). This position will interface with various stakeholders, subject matter experts (SMEs), instructors, and LMS administrators throughout the organization.  It requires technical aptitude, appreciation for process, project management mindset, excellent organizational and communication skills.



  • Process development and follow through as it relates to Amtrak’s Safety & Technical Training Design.


  • Conversations with end-client to determine business outcome needs
  • Identify key stakeholders and SMEs to develop content
  • Define expected outcomes and timeframe for completion of project
  • Determine size, scope, budget and learning strategy needed to fit budget requirements
  • Determine impact to Amtrak’s 49 CFR 243 Plan: Training, Qualification and Oversight for Safety-Related Railroad Employees.


  • Develop learning objectives
  • Identify and list learning steps required to transfer knowledge or acquire new skills
  • Identify pre-requirements (e.g. experience/capabilities) for the learning program
  • Sequence and structure content, and when needed create curricula/curriculum maps
  • Develop performance tests to show mastery


  • Use tools (MS Office, Articulate Storyline, Captivate, or Adobe) to develop training programs using a variety of media tools that combine video, graphics, animation when appropriate
  • Develop and facilitate access to information and improvement efforts through the use of technology including online, computer-assisted, web-based, distance learning and other advanced technology mediums as appropriate
  • Develop learning support materials such as eLearning programs, facilitator/participant guides and job aids


  • Host Train the Trainer sessions and walk–through with SMEs/client for new training programs or training technology
  • Archive old training materials following proper procedure
  • Update Amtrak’s 49 CFR 243 Plan
  • Communicate project completion to relevant stakeholders


  • As appropriate design and develop Kirkpatrick’s levels 1, 2, 3 and 4 evaluation tools
  • Facilitate measurement and the effectiveness of training modalities and materials
  • Provide guidelines on use of measurements and learning material maintenance



  • Bachelor’s Degree in Education, Business or related field required (or equivalent combination of training, education and relevant experience may be considered in lieu of a degree).
  • Minimum of 6 years relevant experience required (minimum of 10 years relevant experience in lieu of degree).
  • Must possess a solid background in designing learning programs, for multiple clients, while managing multiple projects. The ideal candidate(s) will be able to use their design skills equally well for Instructor Led Training and eLearning to drive significant performance improvement



MIMINUM KSA (Knowledge, Skills, and Abilities):

  • Experience successfully managing multiple projects, estimating, budgeting, and planning 
  • Demonstrated ability to communicate effectively with peers, senior leaders, and subject matter experts, and working with diverse teams
  • Advanced level proficiency with Microsoft Office and familiarity using Microsoft Project
  • Skilled in collaborating with teams, presenting ideas, and learning solutions for train-the-trainer
  • High level client interaction and communication skills required. Ability to communicate effectively in person, on the phone, and virtually
  • Prior experience is a technical railroad environment such as Transportation, IMCS or Mechanical




  • Master’s Degree in Training & Development or related field preferred\
  • Railroad experience
  • Video production experience
  • Quality Management System process development experience.
  • Electronic Document Management System experience
  • Knowledge and working experience with Leaning Management Systems (SAP SuccessFactors)
  • Familiarity using eLearning authoring tools (e.g., Articulate Storyline, Captivate, Adobe Creative Suite)




  • Uses a computer keyboard, monitor, and mouse to perform a variety of tasks
  • Sits, stands, or walks; may lift, carry, push, or pull objects of various weights; may reach, kneel, crouch, bend, or twist to perform administrative tasks (e.g., filing, retrieving materials from desks and bookcases, moving around an office setting).  
  • Communicates, comprehends, and responds to verbal statements and instructions both orally and in writing
  • Acquires new knowledge and skills to maintain effectiveness in position
  • Resolves problems with conflicting priorities in demanding situations. 
  • Reads and analyzes hard copy and or computer screen material and writes reports as appropriate 
  • Conducts in person and/or telephone dialogues as appropriate to manage and conduct the flow of work
  • Handling of multiple projects simultaneously
  • Ability to travel up to 25%



Must have excellent oral and written communication skills.


This Position Can Be Based at Any Amtrak Facility. 


The salary/hourly range is $92,000 - $119,230. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:160031
Posting Location(s):N/A; Delaware; District of Columbia; Pennsylvania
Job Family/Function:Safety & Security 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.