Secretary I - 90103804 - Long Island City

Date: Sep 3, 2022

Location: Long Island City, New York, US, 11101

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


Under the direct supervision of the Superintendent Road Operations, Central, this position provides administrative support to road operations in the Central Division.  Edits and assists in preparation of all correspondence and reports. Coordinates travel arrangements and acts as a liaison with other departments, host railroads, outside agencies, & high-level staff & union officials. Handles confidential and non-routine information. Sorts & distributes mail, screens calls, maintains filing. Specifically this position effectively works with the Assistant Superintendent's and their managers to support the direction of the Central region.  Effectively handles processes while maintaining confidentiality when working on injuries, rule violations, and discipline processes. Effectively monitors processes for hiring managers, effectively develops & distributes reports to measure performance against corporate goals and effectively coordinates the investigation process for customer relation reports, collaborating for complete & detailed reports and following up on confidential discipline as a result.

This position is accountable for the administrative support to the Superintendent Road Operations and his management staff.


  • Must have demonstrated knowledge of the business and an excellent command of the English language. Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment at a level generally acquired through 3+ years related experience. Must be able to streamline work methods and processes to eliminate inefficiencies. Must demonstrate proficiency in a variety of computer software applications (preferably in Microsoft Office) in word processing, spreadsheets, database and presentation software. Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. Must have analytical ability in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work. Must give continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. 
  • Must manage time effectively in order to respond to customers and stakeholders quickly and accurately. Must be at ease working with staff members. Must be able to work irregular hours.
  • Demonstrated experience communicating orally and in writing within and outside of the organization.
  • High School diploma and no less than 3 years of administrative work experience. 

Must have excellent written and oral communication skills.

Requisition ID:116979
Posting Location(s):New York
Job Family/Function:Administrative Support 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Administrative Support || No Additional