Sr Employee Assistance Counselor - 90293513 - Los Angeles

Date: Jun 9, 2021

Location: Los Angeles, CA, US, 90012

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

The Senior Employee Assistance Counselor is responsible for managing and designing behavioral health interventions for individuals and workplace groups that enhance the overall wellbeing of employees.  This includes providing professional, confidential and timely provision of behavioral health services to employees and their dependents for emotional and behavioral problems as well as substance abuse/alcohol abuse that could affect their safety and productivity.  



  • Manages the daily operations of the Employee Assistance Program in assigned region to include clinical and consultative work with employees and managers, development of strategies to encourage program utilization by employees in assigned area, oversight of divisional trends affecting employee behavioral health, and development of meaningful strategies to address local issues;
  • Provides regular oversight of substance abuse and behavioral health care of employees during and after treatment to ensure full treatment and development of comprehensive follow up plans that support a successful return to work and an ongoing ability to thrive in a safety culture. Provides comprehensive behavioral health assessments, referrals, and follow-up  for employees and family members; 
  • Develops and actively contributes to the EAP Drug and Alcohol Program design and implementation from the beginning of the case through the follow up program of mandatory and voluntary cases.
  • Provides short-term problem resolution for employees and managers on a wide range of sensitive and complex matters, including behavioral health issues that affect work performance, drug/alcohol problems and interpersonal difficulties. 
  • Ensures the timely and effective management of voluntary and mandatory substance abuse cases while maintaining compliance with 49 CFR Part 40 and Amtrak’s Drug and Alcohol-Free Workplace Plan. Maintains strict confidentiality and secure reporting and records in accordance with established employee assistance professional standards, applicable state and federal statutes, and Amtrak policies. 
  • Collaborates with and provides guidance to managers across the organization to identify and address behavioral health issues that affect safety, productivity and/or employee wellbeing.
  • Conducts the Substance Abuse Professional Assessments ensuring compliance with DOT/FRA regulations.
  • Provides clinical expertise on complex behavioral health cases to Amtrak’s medical department, Occupational Testing, Leave Management, Labor Relations, EEO and Compliance and all Amtrak stakeholders.
  • Overseas the provision of emotionally supportive services by managers, vendor counselors and others following workplace critical incidents to decrease recovery time and increase employee resilience; 
  • Assesses divisional needs for behavioral health education that support a safe workplace;
  • Develops and conducts customized behavioral health training to support employee resilience, employee safety and workplace wellbeing
  • Maintain in-depth knowledge of Federal regulations, Amtrak policies, Labor contacts, benefits, substance abuse resources, and behavioral health strategies.
  • Provides assessment, referral and case management for employees exposed to workplace trauma.
  • Monitor productivity and manage performance expectations through collaboration with EAP vendor and other internal resources.
  • Coordinates with vendor counselors to ensure the provision of  services to employees and their dependents for personal and behavioral health problems, including but not limited to alcohol, drugs, health, marriage, family, legal, emotional, stress, performance, and financial issues affecting the employee’s productivity.


  • Master's Degree in Social Work or Clinical Psychology or other related degree
  • License in Social Work or Clinical Psychology
  • Extensive knowledge of EAP Core Technologies
  • Advanced knowledge of substance abuse treatment best practices, brief therapy and solution-focused treatment methods.
  • Advanced knowledge of critical incidents standards and protocols and clinical recommendations. 
  • Knowledge and strict adherence to state and federal confidentiality laws.
  • Knowledge of federal regulations regarding substance abuse.
  • Excellent oral and verbal communication skills.
  • Knowledge of behavioral health and drug and alcohol counseling standards and protocols.
  • Demonstrated skill in PC-based spreadsheets (Microsoft Excel, Word, and PowerPoint).


  • Certified Employee Assistance Professional, (CEAP).
  • Substance Abuse Professional (SAP)
  • Master's degree in Social Work or Psychology 


Requisition ID:61877
Posting Location(s):California
Job Family/Function:Human Capital 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Human Capital || Corporate Jobs