Service Engineer I/II - 90337925 - New Haven

Date: Jun 24, 2022

Location: New Haven, Connecticut, US, 06519

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.


This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.



The Service Engineer I/II supports rolling stock equipment and develops engineering programs and processes to implement and improve the quality and reliability of equipment across the Amtrak system. The Service Engineer II reports to the Mechanical Rolling Stock Equipment department while solving advanced technical problems, owning interdisciplinary efforts with Amtrak, state rolling stock and host railroads as a subject matter expert, and communicating with resources both internally and externally to meet business objectives.



  • Provide advanced field and technical assistance to terminals, transportation, mechanical department, and maintenance facilities.
  • Perform digital monitoring and analytics on fleetwide performance in consultation with key vendors to identify corrective actions
  • Lead in-depth troubleshooting and development of solution packages that extend beyond routine diagnostic work.
  • Develop and review technical specifications, parts, modifications, campaigns, and procedures for equipment and systems for both Amtrak and state rolling stock equipment.
  • Support authorizing component upgrades, updates, and replacements, including qualifying vendors and products with engineering documentation and drawings reviews as necessary.
  • Work with Fleet Managers to provide design and procedure improvements related to equipment problems which are typically design flaws, retrofit and field modifications, and maintenance shortcomings.
  • Provide engineering expertise, technical support, testing and design improvements to investigate systemic problems, reduce failures, and increase availability of equipment
  • Participate in field tests, safety inspections, and warranty programs for both Amtrak and state rolling stock equipment.


  • BS degree in an engineering discipline or BS degree and engineering work experience.
  • Experience troubleshooting electrical, electronic and/or mechanical, hydraulic, and pneumatic systems using computerized diagnostic equipment.
  • Experience/ability to read schematics and interpret technical documents and instructions.
  • Demonstrated problem solving and analytical skills, including experience defining problems, collecting data, and drawing valid conclusions.


  • 2-5 years of relevant work experience.
  • MS degree in an engineering discipline or PE license.
  • Working knowledge of the 49CFR229, 236, 238, and basic qualifications.
  • Significant engineering experience with a railroad or other technically similar agency.
  • Experience with database management and/or analytics 
  • General understanding of materials management functions and creation of Bills of Materials and material inventory changes.
  • Demonstrated experience in Amtrak or Class 1 railway rolling stock maintenance in technical roles involving inspections, commissioning new rolling stock, and troubleshooting.
  • Knowledge of train control regulations, signal rules, operating rules related to train operations, and physical features of the right of way.
  • Demonstrated experience in railway quality control

Must have excellent written and oral communication skills.


Requisition ID:110601
Posting Location(s):Connecticut
Job Family/Function:Mechanical 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Mechanical || Engineering & Mechanical