District Station Mgr - 90360316 - New Orleans
New Orleans, LA, US, 70113
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Marketing Statement
This position will have oversight over New Orleans, Mississippi, Alabama, Louisanna, Georgia, Tennessee and Kentucky
Job Summary
The District Manager of Stations is responsible for the management and oversight of station operations to include all aspects of station management such as, employees, passenger service delivery, staffing, budgeting and financial accounting, safety, managing relationships with local, state, federal, commuter agencies and host railroads and all station facilities.
This position is responsible for manage staffing, payroll, and support services to optimize passenger services and achieve financial and service delivery objectives. Uphold company values, prioritize customer service excellence, and meet performance targets aligned with Strategic Plan goals, including safety, customer focus, and organizational excellence.
Essential Functions
- Provide leadership and guidance to station employees and/or station management for daily performance and compliance with Amtrak policies.
- Manage station operations to ensure safety, customer service, and on-time performance in compliance with regulations.
- Oversee scheduling and training of station employees to meet service levels and compliance requirements.
- Handle service disruptions and recovery efforts, ensuring passenger satisfaction and minimizing inconvenience.
- Coordinate with internal departments and external stakeholders to resolve service issues and improve station operations.
- Other duties as assigned
Minimum Qualifications
- High School Diploma/GED required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree
- 6 years of relevant work experience
- Significant experience with station operations, building maintenance, service delivery and passenger handling
- Significant experience leading and managing others with different levels of expertise, exhibiting innovative leadership and management skills.
- Demonstrated ability to manage and implement a departmental operating budget
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 8 years of relevant work experience.
- Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations.
Knowledge, Skills, and Abilities
- Demonstrated knowledge and application of safety programs, ensuring adherence to safety protocols.
- Proven leadership skills and satisfactory work experience, with a track record of effective leadership.
- Strong organizational skills to efficiently manage tasks and responsibilities.
- Ability to monitor and evaluate employee performance to maintain productivity and quality standards.
- Proficient in creating reports to analyze and illustrate job performance metrics.
- Previous experience in effectively managing relationships with various unions and labor organizations.
Environmental Conditions/Physical Demands
The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165846
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 50%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
