OBS Trainee - Service/Train Attendant - New Orleans

Date: Mar 16, 2023

Location: New Orleans, Louisiana, US

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.




This position is responsible for ensuring a safe, comfortable and pleasant journey to our coach and sleeping car passengers. The Train Attendant can work either coach or sleeping cars. Coach Attendants will be required to keep assigned coaches clean for the duration of the trip, including maintenance of all restrooms. Sleeping Car Attendants will be required to offer passengers all first-class amenities, make beds, change linen and keep restroom and shower area clean and sanitary for the duration of the trip. Must be willing to give special assistance to elderly and disabled passengers who are boarding and detraining. Will be responsible for assisting passengers who are boarding/detraining, including assistance with baggage. Must load/unload supplies and maintain an inventory of supplies.






This position will be responsible for performing dining car service and side work as directed by the Lead Service Attendant by providing a quality dining car experience for passengers in a safe, efficient and professional manner. Must load/unload supplies and maintain an inventory of supplies. Must be available to work flexible schedules that include weekends and holidays.











• Prefer food and beverage handling experience. Prefer cash handling and customer contact experience as well as experience in Housekeeping.











• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages). Successfully complete a customer service aptitude testing instrument. Successfully complete drug screening and pre-employment medical exam. Be able to lift heavy items. Be able to work while standing for long periods of time.

• Must be able to work a variety of hours and days off, including up to eight days away from home crew base. Demonstrate a friendly, outgoing, and courteous disposition. Must wear company provided uniform, comply with company grooming policies.











• Must have good written and oral communications skills and positive attitude.As of June 1, 2009, Amtrak Employees who work on trains crossing the Canadian border must have a western hemisphere travel initiative (WHTI) compliant document. Must have a valid: US Passport, or US Passport Card, or Other WHTI Document such as: Trusted Traveler cards (NEXUS, SENTRI, or FAST), State Issued Enhanced Driver License (when available), Enhanced Tribal Cards (when available), Native American Tribal Photo Identification Card, or Form I-872 American Indian Card. Travel and entry to Canada is required. Entry to Canada requires applicant not have felony convictions. Many misdemeanors also preclude entry – please check with the Canadian Consulate if unsure of your status


The hourly rate is $22.81 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401k retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.



Requisition ID:156342
Posting Location(s):Louisiana
Job Family/Function:Transportation 
Relocation Offered:No 
Education Requirements:[[req_edreq]]
Travel Requirements:Up to 100% 
Employment Experience Requirements:Under 1 year of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen.  Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

POSTING NOTES: Transportation || Entry Level