Sr Ops Liaison Mgr - 90367694 - New York

Date: Nov 30, 2023

Location: New York, NY, US, 10001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.



Serves as the Amtrak Liaison to Metro North and supports Amtrak operations over Metro North territory (Host) and related special projects such as the Penn Station Access (PSA) Mega Project territory on the Amtrak Hellgate Line. Liaison will be the direct contact between Metro North Operations and Amtrak Operations to mitigate negative OTP impacts during regular maintenance, project construction, service disruptions etc. 



  • Provide direct Amtrak operations oversite on Metro North territory and support the safe and efficient movement of trains across assigned territory. 
  • Coordinate train operations during related special projects, including across the Amtrak Hellgate Line during PSA construction as well as PSA train movement from Metro North to NY Penn/Moynihan.
  • Represents Amtrak in daily interaction with Metro North Operations and related special projects. 
  • Mitigate OTP impact during various disruptions and related special reports. 
  • Support and review overall operations to improve OTP between NY and New Haven. 
  • Document and provide real time data regarding train operations for review and potential OTP improvement opportunities. 
  • Ensure that responses to emergency and unusual occurrence situations are adequate and in keeping w/established policies and procedures. 
  • Coordinates w/Engineering Department, Metro North, and other relevant stakeholders to ensure maximum production for projects and maintenance needs with minimum impact to operations. 



  • 9 years of relevant experience, including knowledge of operating rules and passenger train operations. 
  • Bachelor’s degree required or equivalent combination of training, education, and relevant experience may be considered in lieu of a degree. 
  • Demonstrate knowledge of ATDA and TCU labor contracts. 
  • Demonstrate understanding of CETC operation. 
  • Work as Train Dispatcher or in Operations and must be able to qualify on NORAC Operating Rules and the Physical Characteristics of the NEC – New York Region.
  • Effective written and verbal communication skills.
  • Ability to work in a matrixed organization with various internal and external stakeholders. 



  • 11 + years of relevant experience. 
  • Knowledge of passenger operations and equipment of Metro North. 




  • Must have excellent oral and written communication skills.



The salary/hourly range is $117,500 - $152,280. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:160195
Posting Location(s):New York
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.