Usher/Gateman - Customer Service - 90035661 - New York

Date: Sep 14, 2021

Location: New York, NY, US, 10001

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

NOTE:  The department is a 24/7 Operation.  Incumbent may not be assigned a set work schedule.  Candidates must be able to work days, nights, weekends and holidays.



Must be familiar with Amtrak and New Jersey Transit trains, have a thorough knowledge of timetables and connections, must compile up-to-date book on schedules and train information pertaining to the job. Must check tickets of passengers in the Seating Area and interface with the public in a courteous and efficient manner. Must be qualified to operate the Solari System Console and be familiar with the Arrow terminals. Must make announcements over the PA in a clear, comprehensive manner. Must assist disabled, elderly customers. Must perform other duties as may be assigned.  Manifests will be disseminated to Conductors and On-Board Service personnel where applicable Employees will be available to assist supervisors and Desk Clerk between train assignments and checking tickets.



Prefer some experience in a service-oriented position.



Employee must conform to Amtrak’s Standards of Excellence and prescribed code of dress.



Must have excellent oral and written communication skills.

Requisition ID:65353
Posting Location(s):New York
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Transportation || Railroad Operations