Station Mgr I/II - 90073484 - Newark

Date: Aug 4, 2022

Location: Newark, New Jersey, US, 07102

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment withposition development plans. Position placement is at Amtrak’s sole and absolute discretion.


The position will manage and directs all passenger and train-related activities involving station operations, ensuringan efficient passenger-focused and well-organized operation in compliance with Amtrak and regulatory policies and procedures. Manage employees involved in providing service to passengers that may include boarding of trains, red cap, checked baggage, ticketing, dissemination of passenger information including operation of passengerinformation systems, assist passengers requiring assistance, cleaning and maintenance of station facilities. Ensuresafe and efficient station operations, optimizing employee contribution, passenger service and on-time performance, while providing appropriate levels of leadership in all areas. This position will also be responsible forresponding to and addressing customer needs and issues both in a face-to-face interaction as well as formal correspondences. Support and provide efficient management and oversight for stations related to budgets, staffing, payroll, a variety of support services, such as uniforms, etc., that maximize the provision of passengers andachieve financial and service delivery goals


• Oversee and direct station service operations conducted through an assigned area of the division to provide thehighest level of passenger satisfaction and achieve optimum customer satisfaction.
• Manage and monitor processes related to passenger interaction and entraining/detraining to ensure safe andsatisfied passengers and employees and achieve on-time performance standard levels.
• Encourage and enforce staff compliance with corporate policies and procedures relative to customer service and recovery, accounting procedures, safety, security and environmental protection requirements, as well as uniform and grooming standards.
• Adhere to headcount standards, training, measuring and improving performance, counseling and appropriately discipline and reward station service employees in compliance with corporate standards and labor agreements.
• Serve as a liaison with Customer Service, Mechanical, Material Control and other departments, as necessary andwhere appropriate to coordinate and resolve service issues, including train delays, equipment and mechanical issues and service disruptions to assure passenger accommodation and crew availability.
• Where applicable, manage and monitor state-related contracts, engineering department and facility managemententities.
• Where applicable, manage and direct facility maintenance, coordinating with Engineering department and facility management entities.
• Handling of service disruptions and recovery efforts (dealing with angry customers, making re-accommodations for hotels, buses, special needs, unaccompanied minors) which requires ability to work calmly under high pressure conditions.

• Manage and oversee station employees and/or station service remittance audits to ensure compliancewith policies and procedures and to protect revenue.
• Promote and encourage productive and professional relationships with local and state agencies, railroadpersonnel, commuter agencies (if applicable) and labor organizations and external contractors and vendors tosupport corporate goals for financial support and service delivery.
• Responsible for the implementation of the department’s safety plans, with specific goals and objectives to reduceinjuries.
• Ensure compliance of Amtrak, local, state and federal mandates policies and procedures


• High school diploma or (GED) High School Equivalency Diploma
• Bachelor’s Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
• 3 years of relevant experience required
• Significant management experience with passenger handling and service delivery.
• Significant management experience with station operations
• Significant experience administering contracts with freight, commuter, or private entities relating to station operations, where applicable.
• Significant experience leading and managing others with varying levels of expertise, exhibiting innovative leadership ad management skills.
• Demonstrated ability to manage a departmental operating budget.
• Prior satisfactory work experience and proven leadership skills
• Extensive computer skills with knowledge of spreadsheets, data base, presentations and word processing software related to field.
• Ability to communicate both orally and written to work effectively with various agencies, departments and individuals throughout the organization with both internal and external customers.
• Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations


• Bachelor’s Degree in Business Administration, Transportation or a related field.
• 5+ years of relevant experience preferred
• Minimum of two (2) years experience in station operations


Must have excellent oral and written communication skills.

Requisition ID:116919
Posting Location(s):New Jersey
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Transportation || Railroad Operations