Guaranteed Extra Board Commuter Clerk - 90345246 - Oakland, CA

As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts 

Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak.  By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
Position is responsible for monitoring all Thruway buses operating within the Northwest and Southwest Division, issuing delay advisories as needed. Position will communicate any necessary Thruway bus information to the Thruway Bus Supervisors, Senior Manager of Bus Operations, Manager of Train Operations at Oakland Operations as well as the Consolidated National Operation Center (CNOC) when the Manager of Train Operations at Oakland Operations is not on duty. 

ESSENTIAL FUNCTIONS:

• Position is responsible for maintaining and faxing or emailing all delay reports to the various railroads as needed.
• Position will input delay reports within the entire Amtrak system, including reports due to eDR failures and all delay report corrections.
• Position is responsible for communicating with division end points to ensure delay reports are received in a timely fashion. 

MINIMUM QUALIFICATIONS:

• Position is responsible for taking Operational Status (OS) calls from Thruway buses at various points throughout the Divisions for input into ARROW.
• Position will handle requests for information from bus drivers, Bus Managers, Ticket Offices and Amtrak Police.
• Position is responsible to communicate crucial information to all necessary parties concerning Thruway bus operations and their relationship to Train operations.
• Position will be responsible for maintaining Bus Authorization numbers for extra sections of bus service, either Amtrak Thruway or emergency service.
• High School Diploma or GED.

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills. 

The hourly rate is $29.77 - $39.69 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:163011
Posting Location(s):California                                                                                                                                                  
Job Family/Function:Transportation 
Relocation Offered:No 
Travel Requirements:0 - 5% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.