Lead Quality Assurance Analyst - 90302605 - Philadelphia
Philadelphia, PA, US, 19104 Washington, DC, US, 20001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This position supports compliance with Capital Delivery project management policies, procedures, and best practice. The Lead Project\Construction Quality Assurance Analyst identifies process improvement actions. This role is responsible for analyzing work processes and systems, improve project outcomes, attain effective reporting on projects and portfolios, promote financial stewardship, and increase project delivery output.
Essential Functions
- Prepare audit/compliance plans with sampling and test design for process measurement.
- Conduct audits, surveys, and performance reviews to ensure compliance with policies and best practices.
- Identify and recommend improvement opportunities across various management levels.
- Support development of corrective action scopes and monitor implementation.
- Conduct process mapping, quality checks, and audits to ensure data integrity and support data initiatives.
- Apply disciplined quality management common in manufacturing to construction projects.
- Identify gaps and inefficiencies and presents recommended improvement opportunities at various levels of management
- Supports development of scope for corrective action or improvement projects
- Track and monitor (or implement) corrective / preventive actions
- Conduct process and value mapping activities
- Supports data integrity by planning and performing quality checks and audits on project /portfolio data
- Develops and maintains instructions, policies, procedures, and standards related to project management or project controls.
- Develops and delivers training pursuant to department and/or program goals, to include policy, procedure, business process, or tool changes.
- Perform any other tasks to support quality assurance and process improvement of the Capital Delivery practices, systems, tools, and data (e.g., training, research, ad-hoc compliance checks, data quality checks, root cause analysis, sensitivity analysis, pareto studies, etc.).
Minimum Qualifications
- Minimum six (6) years of relevant experience in a quality control and\or assurance function and a Bachelor’s degree in Science or Engineering, or 10 years’ experience without a degree.
- Valid Driver’s License or ability to utilize an alternative method of transportation when needed to carry out job-related functions.
- Must have work authorization in the United States.
- Lean Six Sigma or process improvement training, certification, and/ or experience
- Experienced in use of statistical analysis tools (Excel, SPSS, EngineRoom)
- Familiarity with project management methods, techniques, standards, and best practices
- Experience drafting technical documents such as standard practices, technical specifications, procedures, or policies
- Ability to clearly organize and present reports, and other related technical information to upper management
- Experienced in developing and delivering training
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 8 years of relevant work experience.
- ASQ\Six Sigma certification
- Proficient in applied statistics and design of experiments
- Familiarity with Primavera P6/SAP and other project management systems/ tools.
- Construction industry experience
Knowledge, Skills, and Abilities
- Demonstrated proficiency in implementing and maintaining quality assurance processes and standards within construction projects.
- Ability to develop audit plans, conduct compliance audits, and assess adherence to project management policies, procedures, and best practices.
- Proven track record of identifying gaps, inefficiencies, and improvement opportunities in project execution and management processes.
- Strong understanding of project management principles, including scope development, scheduling, and resource allocation, to support corrective actions and improvements.
- Skill in conducting data integrity checks, performing quality assurance on project data, and generating reports to track project performance and outcomes.
- Experience in developing and delivering training programs to project teams on quality assurance practices, project management tools, and procedural changes.
- Excellent oral and written communication abilities to effectively collaborate with diverse project teams, present findings and recommendations to management, and facilitate training sessions.
- Proficiency in critical thinking, problem-solving, and decision-making to address project challenges, resolve issues, and implement effective solutions.
- Strong technical knowledge and understanding of construction processes, materials, and industry standards relevant to quality assurance in construction projects.
- Ability to lead and mentor a team of quality assurance professionals, fostering a culture of continuous improvement and excellence in project delivery.
The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165383
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
