Lead Technologist - 90383135 - Philadelphia

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
Lead technologist in this space will focus on improving the capabilities, including user performance monitoring and the automation of preventive action to ensure good user experience. This position will also be responsible for procurement, deployment and operate several new applications to support and improve current workstations environment. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert.  When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty. 

ESSENTIAL FUNCTIONS:
• Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies.  Brainstorms possible solutions and evaluates alternatives against decision criteria.
• May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel.  Works with vendors during the problem resolution process as needed.
• Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies. 
• Researches and analyzes technologies within area of required expertise.
• Assesses emerging technologies.  Evaluates and may recommend new products or tools for the organization.
• Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
• Assists in the development and analysis of source selection strategies.
• Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
• Serves as a consultant and escalation point for issues.  Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
• Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
• Designs innovative solutions using new technologies.  Recommends short-term alternatives when appropriate.
• Provides support for Sr. Principal Technologist’s representation of Amtrak relevant, industry forums.

MINIMUM QUALIFICATIONS:
• Bachelor’s degree in Engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.

Experience with Office 365, Windows Support, Hardware support is a must for this role.
• Relevant Engineering Certifications

MIMINUM KSA (Knowledge, Skills, and Abilities):
• Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
• Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management

PREFERRED QUALIFICATIONS:
• Bachelor’s degree in Engineering, Computer Science or other related field plus 8+ years of experience

Experience with SASS, Active Directory, MS Exchange and Azure Vitual Desktop
• Certification in ITIL, MCSE, CCNP (or equivalent)

WORK ENVIRONMENT:
• Work is performed in hybrid environment
• May require travel up to 10% of the time 
• Requires on–call status
• After hours and periodic shift work may occasionally be required

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $94,300-$122,256. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:163143
Posting Location(s):Pennsylvania

Work Arrangement:06-Onsite 
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.