Ops Business Analyst - 90369877 - Philadelphia
Philadelphia, PA, US, 19104
As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts
Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Marketing Statement
This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans.
Position placement is at Amtrak’s sole and absolute discretion.
Job Summary
Manage Amtrak’s employee lodging and ground transportation program supporting nearly 20,000 employees by coordinating hotel and transportation bookings, serving as the primary liaison with the lodging vendor, and sourcing new hotel and ground transportation providers. Ensure compliance with Amtrak occupancy and usage rules while balancing union requirements and employee needs with strong financial stewardship. Resolve service issues and complaints from both employees and hotel partners and reconcile vendor invoices by validating charges and providing accurate accounting information to enable timely payment.
Essential Functions
- Coordinate hotel lodging and ground transportation bookings for Amtrak employees, ensuring accurate reservations, changes, and cancellations to support operational needs.
- Serve as the primary liaison between Amtrak and the lodging vendor to communicate requirements, resolve escalations, and improve service delivery and performance.
- Source and evaluate new hotels and ground transportation providers, gathering availability, rates, and service capabilities; provide recommendations to support network coverage and cost objectives.
- Apply Amtrak policies, occupancy requirements, and applicable union rules when arranging lodging/transportation, balancing employee needs with Amtrak’s commitment to excellent financial stewardship.
- Manage and resolve complaints and service issues from employees and hotel partners, documenting trends and coordinating corrective actions with vendors and internal stakeholders.
- Reconcile vendor invoices by validating charges, researching discrepancies, and providing accurate accounting/cost center information to enable timely payment.
- Monitor compliance and utilization (including occupancy and rule adherence), maintain required documentation, and report exceptions and performance insights to management.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Relevant work experience in transportation or hospitality logistics.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 2 year of relevant work experience in transportation or hospitality logistics.
Knowledge, Skills, and Abilities
- Excellent communication skills, including the ability to effectively serve as a liaison between multiple groups—such as frontline employees, hotel partners, vendors, union representatives, and internal stakeholders. This involves clearly conveying information, listening to concerns, and diplomatically balancing differing interests to achieve mutually beneficial outcomes.
- Strong interpersonal abilities help navigate challenging situations, resolve conflicts, and foster positive relationships while ensuring that Amtrak’s policies and standards are upheld.
- Ability to work in a fast-paced, deadline-driven environment
- Sharp analytical and conceptual thinking skills
- Strong planning, organizational, and time management skills
- Proficiency with Excel -- pivot tables, macros, v-lookups, etc.
- Ability to utilize computer systems
- Keen problem-solving and analytical skills
- Collaborative mindset
- Ability to work in situations requiring fast decision-making skills with incomplete information
The salary/hourly range for Ops Business Analyst is $65,500.00 – $84,888.00. The salary range for Sr/Ops Business Analyst is $78,600 - $101,844. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:166238
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
