Lead Continuous Improvement Specialist - 90345595 - Philadelphia

Date: Nov 23, 2022

Location: Philadelphia, Pennsylvania, US, 19104

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position has the ability to be located in Philadelphia or Washington, DC pending candidate location and preference. 
Join a fast-paced team delivering Continuous Improvement and Lean projects and initiatives with company-wide impact. Work collaboratively with business leaders and Subject Matter Experts from Finance and across the company.  Partner with IT to deliver new capabilities, measurable cost savings, cost avoidance, and revenue increases in line with stated goals.


The Lead Continuous Improvement Specialist will work within the Finance Continuous Improvement team to groom the project backlog and execute pre-work on upcoming sprints.  This will include assessing project concepts, identifying the value that each sprint can deliver to the business, and drafting scope boundaries for discussion.  The Lead Continuous Improvement Specialist will execute research to gather key artifacts for the sprint team, which will include qualitative and quantitative data, and will organize the materials to standard formats for the sprint.


The Lead Continuous Improvement Specialist will utilize Lean, Six Sigma, and Agile techniques to improve process performance and deliver superior internal-facing enterprise-wide results. Will research and propose process metrics and gather data to document process efficiency gains. Will support the Sr. Manager of Continuous Improvement to execute complicated sprints with high visibility deliverables by working cross-functionally with peers and subject matter experts from other departments using standard project management tools and techniques supported by excellent communication skills.  Will execute sprints independently under the supervision of the Sr. Manager of Continuous Improvement.  Will partner with IT to translate business needs into functional requirements by describing; Use Cases, diagramming Future State Processes, and writing User Stories. 

Will support the growth of Finance and Corporate continuous improvement capabilities by the creation of a Continuous Improvement community of practice. Will support development and deployment of Lean and Agile methodologies and tools across the organization. 


This role works under moderate supervision and is expected to take a supporting or lead role in CI assignments and associated deliverables as directed. Reports directly to the Senior Manager of Continuous Improvement within the Finance team.


  • Consults with Sr, Manager, Continuous Improvement to define scopes of work, stakeholders,   deliverables, schedules, and goals.
  • Evaluates the effectiveness of existing business processes and solutions by establishing baseline metrics and performing comparative, trend, and/or other analyses.
  • Performs independent data-gathering research.
  • Analyzes and synthesizes complex data sets.
  • Leads stakeholders to align on project objectives, scope boundaries, resources, solution requirements, and solutions.
  • Supports or leads continuous improvement project delivery by collaborating with stakeholders, colleagues, and senior management to implement system and/or process improvements.
  • Collaborates with stakeholders, colleagues, and senior management to implement system and/or process improvements.
  • Drafts findings and recommends solutions.
  • Responsible for the organization and archiving of project documentation.



  • Bachelor's Degree in Business, Business Analytics, Operations Management, Finance, or other relevant degree.
  • 6 years of business analysis, business process improvement / business process reengineering, business systems analysis, business systems implementation, and/or project management (10 years relevant experience required in lieu of a degree).
  • Familiarity with project management principles and/or experience working in a project management environment.
  • Experience with independently project managing a workstream. 
  • Experience facilitating a continuous improvement effort from concept to solution delivery with a team of stakeholders.
  • Experience communicating project results to executive audiences.
  • Proficient in Excel, Word, PowerPoint, and business process modeling software (Visio, Bizagi, BonitaSoft, iServer).



  • 8 years of business analysis, business process improvement / business process reengineering, business systems analysis, business systems implementation, and/or project management (12 years relevant experience required in lieu of a degree).
  • Master's Degree.
  • Management consulting experience.
  • Certifications in Change Management, Business Analysis, Project Management, Continuous Improvement, and/or Agile.
  • Experience with Finance or Grants Management modules of an Enterprise Resource Planning (ERP) system.
  • Experience with enterprise systems implementations.
  • Experience with test case creation and user acceptance testing.
  • Experience diagramming processes using business process modeling notation (BPMN).
  • Experience creating failure modes and effects analysis (FMEA).
  • Experience in data analytics, analyzing and interpreting quantitative data and qualitative information sufficient to draw conclusions and make business decisions.
  • Working knowledge of management information systems terminology, concepts, and practices.



  • Must have excellent oral and written communication skills.

Requisition ID:151878
Posting Location(s):Pennsylvania
Job Family/Function:Finance 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Finance || Corporate Jobs