Sr Director IMCS Business Transformation - 90249828 - Philadelphia
Philadelphia, PA, US, 19104
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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Senior Director IMCS Business Transformation is responsible for leading business process and technology improvements for the Infrastructure Maintenance and Construction Services (IMCS) Department. This includes advancing systems and procedures to enhance workforce effectiveness and asset reliability; driving continuous improvement in State of Good Repair (SOGR) capital planning and IMCS work practices; and developing predictive analytics using engineering data from multiple sources. The role ensures alignment with industry best practices, oversees technology suitability, and directs implementation of the IMCS Infrastructure Asset Management Strategy. Additional responsibilities include fostering cross-department collaboration, leading development of the biennial Infrastructure Asset Line Plan and Northeast Corridor Asset Management Plan per federal requirements, managing the IMCS Management Trainee program, and establishing a comprehensive training and organizational change management practice in partnership with HR and Technical Training to meet certification requirements and develop leadership capabilities.
Essential Functions
Oversee and provide direction to IMCS Business Transformation teams, including:
Asset Management Strategy – Develop asset line and management plans per 49 USC 24320 and 24904 and identify improvement actions;
Industrial Engineering – Implement process improvement programs to boost productivity, reduce costs, and enhance asset utilization;
Engineering Asset Management Systems – Deliver and maintain technology solutions for inspection, maintenance, timekeeping, and capital construction, including training and support;
Geographic Information Systems – Manage infrastructure asset database, provide network visualization, and deliver mobile applications for work reporting and decision support;
Data Analytics – Define and implement tools and processes to integrate infrastructure data streams for informed capital renewal and maintenance decisions;
Strategic Initiatives – Analyze new processes, tools, and technology, and standardize IMCS training and communications for 4,000 employees.
Direct multi-functional services across IMCS and Engineering by researching issues, reviewing practices, and coordinating with internal and external groups to identify opportunities for quality improvement, efficiency, and cost savings. Develop programs to improve On-Time Performance through predictive analytics and asset reliability reporting. Lead creation of condition assessment guidelines for infrastructure assets to achieve State of Good Repair (SOGR). Evaluate operational data from work management applications and guide EAM system development for maximum benefit.
Provide oversight to IMCS management by communicating vision, setting standards for EAM tools, monitoring quality, supporting employee development, and administering a $10–$15M annual capital budget. Drive department-wide initiatives to improve collaboration, data quality, reporting, and decision-making. Manage interfaces with Amtrak Digital Technology and vendors to align resources with IMCS priorities. Integrate EAM data streams into daily operations and act as principal liaison for corporate management initiatives. Ensure technical application data—job assignments, qualifications, and performance evaluations—are integrated with EAM systems.
Minimum Qualifications
- B.S. degree in Engineering, Business Administration, Organizational Management or related field or the equivalent combination of education, training, and/or experience
- 13 years of relevant work experiejce
- Proficient in asset management
- Working knowledge of railroad operations, policies, and procedures
- Experience in preparing and making effective presentations
- Experience effectively managing project reporting and administrative tools and controls for multiple ongoing projects and/or programs
- Exeprience in using process improvements and predictive analytics to drive operational efficiencies and improve business results
Preferred Qualifications
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Experience in using and implementing Continuous Quality Improvement techniques.
- Master’s Degree in applicable field or Professional Engineer (PE) license
- Lean Six Sigma Certification.
- 15 years of relevant work experience.
Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills
- Demonstrated skills using MS Office (Microsoft Excel, Access); Microsoft Word, PowerPoint
- Experience working with an Enterprise system; Preferably Maximo. Demonstrated proficiency in implementation of process-based strategy and design.
The salary/hourly range is $187,500.00 – $242,892.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165562
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
