Sr Mgr Business Improvement & Analytics - 90411490 - Philadelphia
Philadelphia, PA, US, 19104
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This role leads execution of data driven business improvement and analytics initiatives that support performance management, operational excellence, and value creation within assigned portfolios. The position builds and maintains analytical toolkits, performance monitoring processes, and data focused reports to enhance visibility into business results and inform decision making. Working closely with senior leaders and cross functional stakeholders, the role leads matrixed initiatives and ad hoc analyses to identify performance opportunities related to efficiency, cost, customer value, compliance, and risk. Serving as a lightweight project manager, the position applies benchmarking, comparative analysis, and performance driver disaggregation to build problem awareness, support prioritization, and enable effective remediation, while contributing to a culture of continuous improvement.
Essential Functions
- Translates strategic priorities into actionable improvement and analytics initiatives for assigned areas, aligning objectives, metrics, and plans to support improved performance, operating effectiveness, and informed decision making.
- Manages cross functional improvement and transformation initiatives, applying Lean, Six Sigma, and/or change management methodologies to deliver measurable improvements in efficiency, quality, effectiveness, and financial outcomes.
- Oversee development and delivery of performance analytics and insights, including metrics, dashboards, analytical models, and regular performance reviews to track results and support management decisions.
- Partners with senior leaders, managers, and key stakeholders to identify and prioritize improvement opportunities, address cross functional challenges, and support adoption of data driven recommendations.
- Supports development of business improvement and analytics capabilities by coaching team members, improving processes and tools, and reinforcing performance accountability and continuous improvement practices within assigned scope.
- Disseminate identified improvements/efficiencies across the INFRA Renewal portfolio.
- Other duties as assigned.
Knowledge, Skills, and Abilities
• Ability to collaborate and influence without formal authority, resolve moderately complex issues, and establish effective working relationships across business and technical teams.
• Knowledge of business improvement, analytics, and performance management practices, including practical experience applying Lean, Six Sigma, change management, and/or project management methodologies.
• Ability to define clear business problem statements, structure approaches to address complex issues, perform root‑cause analysis, and synthesize information into practical recommendations.
• Analytical, business, and financial proficiency sufficient to interpret data, support decision‑making, and communicate effectively with technical stakeholders; working knowledge of data analysis tools, including Microsoft Office Suite and Power BI.
• Ability to manage multiple projects simultaneously, adapt to changing priorities, complete work independently, and support the development of team members’ data management and analytical skills.
• Ability to work and excel in a matrix style leadership organization
Minimum Qualifications
• Bachelor’s degree required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree.
PLUS
• 9 years of prior relevant experience required
Preferred Qualifications
- Master’s Degree
- 11+ years of relevant experience
- Experience with capital projects within the railroad operation environment
- Rail nice to have but not a requirement
Environmental Conditions
- This position will work 4 days in the office and 1 day remote
#LI-LA1
The salary/hourly range is $135,800.00 – $176,040.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
| Health and Wellbeing | Financial and Retirement | Work and Family Life Support |
| Health, Dental, and Vision Insurance | 401K with Employer Match | Generous Paid Time Off |
| Wellness Programs | Railroad Retirement Benefits | Paid Caregiving Days and Backup Care |
| Health Savings Account | Public Service Student Loan Forgiveness | Fertility and Family Building Benefits |
| No-cost Personal Health Advocate | Student Loan Assistance | Adoption and Surrogacy Assistance |
| Medical Plan Opt-out Credit | Tuition and Education Reimbursement | Paid Family Leave |
| Life Insurance | Rail Pass Privileges | |
| Short- and Long-term Disability Insurance | Employee Assistance Program | |
| No-cost Financial Advisor Sessions | Commuter and Flexible Spending Accounts |
Learn more about our benefits offerings here.
Requisition ID:166720
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
