Extra Board Customer Service Rep - 90249427 - Pittsburgh

Date: Sep 15, 2021

Location: Pittsburgh, PA, US, 15222

Company: Amtrak

As a current employee you know Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority and the success of our railroad is the result of you.

By living the Amtrak values and actively embracing and fostering diverse ideas, backgrounds and perspectives, together we will honor our past and make Amtrak a company of the future.
 

JOB SUMMARY:
This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.  

 

ESSENTIAL FUNCTIONS:

  • The ability to maintain a positive, good natured attitude is essential.  The incumbent will be responsible for greeting, servicing and general comfort of each passenger.  Representative must be comfortable with interacting with customers, speaking on a public address system and using Amtrak systems.
  • Incumbent must be skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price tickets.  Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.  Incumbent must be qualified with the operation of Arrow, RailRes/Stars and Quik-Trak.  Position will be governed by all Corporate and station policies.
  • The incumbent will be responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.  Keep all information racks filled as needed.  Perform miscellaneous clerical duties related to the station.
  • Representative will provide assistance to customers with special needs.  Will assist passengers with luggage and boarding trains.  Must be proficient with baggage & express operation and be able to quote rates and information.  Handles checked baggage, package express and company materials in the station and on/off trains.  Must be able to lift items that weigh up to 50lbs.  Incumbent must be able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift).  Will be required to perform janitorial duties.
  • The incumbent will be responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.  Representative must be familiar with the operation of the Passenger Information Display System.  The incumbent will ensure all passenger train boarding(s) are timely.  Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.
  • This position will perform other duties as assigned.
  • Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style.
  • The incumbent is on call covering multiple stations - PGH (Pittsburgh, PA), ALT (Altoona, PA) and JST (Johnstown, PA).
  • The incumbent is responsible for care, cleaning, and upkeep of the station.

 

MINIMUM QUALIFICATIONS:

  • 3 to 5 years’ experience in customer service
  • Must be able to work under pressure, through prioritization and task orientation
  • Must have excellent oral and written communication skills
  • Learn policy and procedures quickly and is able to locate information with minimal guidance
  • Be able to work with minimal supervision
  • General experience with computer-based office equipment
  • Must be able to lift 50lbs
  • Must be proficient with baggage & express operation
  • Must be able to operate equipment such as a tow-tractor, forklift, hand carts, two-way radios

 
PREFERRED QUALIFICATIONS:

  • Prior customer service experience
  • Cash handling and accounting environment experience
  • Experience with computer software/systems

 
COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills
 

Requisition ID:64901
Band Zone:BN190 
Posting Location(s):Pennsylvania
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:None 
Recruiter Name:Tahjay Pinnock 
Recruiter Email:
tahjay.pinnock@amtrak.com 


You power our progress through your performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire. We appreciate your cooperation in keeping Amtrak safe and drug-free.   

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.