Superintendent Ops I/II - 90370762 - Pomona

Date: Feb 9, 2024

Location: Pomona, CA, US, 91767

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.



This position provides leadership and is accountable for customer service delivery on board trains as well as the safe and efficient movement of trains within the assigned area of responsibility. This includes oversight of operating staff to ensure strict compliance with applicable operating rules and procedures and consistency with Amtrak’s service standards.


The Superintendent Ops I or II will be responsible for demonstrating Amtrak’s values and leadership while providing customers with excellent service and meeting performance targets that are driven by and aligned with the Strategic Plan goals in the following areas:

  • Safety and Security
  • Customer Focus
  • Mobility and Connectivity
  • Environment and Energy
  • Financial and Organizational Excellence


The Superintendent Ops I or II also has matrix management relationships with other functional and technical groups within the company to ensure that operations meet the standards and policies established by Amtrak and regulatory authorities. 




  • Oversees and directs customer service delivery through train and engine, and train movement employees, ensuring a safe, seamless, and quality experience that results in high levels of customer satisfaction and increased customer retention.
  • Effectively contributes to a safe and secure work environment for employees and travel experience for customers. Demonstrates necessary leadership to support a zero incident and injury culture within the Operations organization and Amtrak.
  • Oversees and directs compliance with operating rules and other instructions, Amtrak service standards, notification/posting/reporting requirements, revenue accounting requirements, and training/qualification requirements.
  • Guides and monitors disciplinary actions in accordance with applicable policies and procedures; directs and monitors programs to ensure accurate record keeping, efficiency testing and compliance; directs the implementation of safety plans in compliance with federal, state and local rules and regulations.
  • Manages response to service disruptions and acts as senior site representative as necessary.
  • Acts as the point of contact (POC) with freight railroads for operating issues. 
  • Directs the submittal of accurate OTP reports and recommends areas for improvement.
  • Collaborates with Mechanical leaders to ensure make-up and cleaning of passenger cars and locomotives comply with all relevant standards in order to provide clean and serviceable equipment that meets or exceeds customer expectations.
  • Leads and develops talent through effective performance management and talent evaluation and by filling open positions with the appropriate mix of internal promotions and external recruitment to satisfy near-term performance, longer- term succession needs, and to insure the organization has the necessary outstanding talent to deliver on Amtrak strategic goals. Builds team reflecting Amtrak’s diversity initiatives. Invests in and supports growth and development of direct reports and other identified talent in organization and is engaged in personal development. Employs cross-functional moves and talent planning.


  • 11 years of relevant experience 
  • Bachelor’s Degree in Transportation, Operations or related field OR the equivalent combination of education, training/experience (15 years’ experience without a degree).
  • Extensive leadership, customer service, and financial management experience in a railroad operating environment (preferably passenger train and engine or terminal services operations.) 
  • Significant experience with train and engine operations.
  • Experience and familiarity with commuter and freight operating agreements.
  • Experience negotiating, implementing and/or administering contracts and agreements with local agencies, unions, and other departments.
  • Advanced leadership, management, decision making, conflict resolution, and team building skills with a proven ability to motivate others.
  • Demonstrated innovative and creative problem-solving skills.
  • Effective interpersonal communication skills including writing, presentation, meeting, and interview facilitation along with demonstrated experience communicating orally and in writing within and outside of an organization.
  • Knowledge with application of new technology especially Positive Train Control to improve safety, and then leveraged to reduce costs and improve efficiencies.
  • Extensive knowledge of relevant railway regulatory requirements (i.e. FDA, FRA). 
  • Knowledge of applicable federal, state, and local regulatory requirements and local labor agreements. 
  • Demonstrated computer skills.



  • 15 years of broad and deep, progressively responsible Passenger, Commuter Railroad or Class 1 Railroad Commuter Operations with progressively more responsible experience ultimately reaching the Division, or Region Commuter Rail Operations or COO for a commuter railroad or contractor to a commuter railroad.
  • Experience with CFR49 PARTs 217, 218, 219, 240, 242.



Must have excellent oral and written communication skills


The salary/hourly range is $157,000 for the Superintendent Ops l position and $170,000 for the Superintendent Ops ll position. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.




Requisition ID:160795
Posting Location(s):California
Job Family/Function:Transportation 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.