Sr Claims Specialist - 90186059 - Rensselaer

Date: Nov 29, 2020

Location: Rensselaer, NY, US, 12144

Company: Amtrak

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

Protect the fiduciary interests of the Corporation through prompt investigation and administrative handling of personal injury and property damage claims brought by passengers, employees and others.




  • Thoroughly investigates liability and damage aspects of accidents/incidents involving reports of personal injury and property damage.
  • Establishes appropriate liability accruals/reserves and assures the claims database is accurate and current.
  • Contacts claimants promptly, provides assistance, and monitors medical treatment.
  • Evaluates claims and lawsuits with respect to liability and damages to determine corporate exposure.
  • Accomplishes the fair and equitable disposition of claims and lawsuits by negotiating settlements with claimants and opposing counsel.
  • Assists outside counsel in prosecution/defense of lawsuits filed by and against Amtrak.
  • Travels within and outside of assigned territory. 
  • Responds to accident sites, as needed, during the day, evening and night, to include participation with Amtrak’s Incident Response Team. 
  • Perform duties in office and non-office settings (including administrative duties, attendance at trainings, conferences, visits to courthouses and attorney offices, visits to shops, facilities and other Amtrak offices).
  • Occasional work away from home, weekends, holidays, odd days and/or shifts may be required. 
  • Maintains liaison with other departments to ensure effective communication and complete cooperation on claims related matters.
  • Ability to exercise discretion while working and communicating in confidential settings with sensitive information.




  • Experience in investigation, personal injury claims and litigated claims.
  • Bachelors Degree and 3 years of relevant work experience or equivalent combination of work and/or training may be considered in lieu of a degree.
  • Ability to attend and pass required training to include RWP training and Claims School.
  • Demonstrated organizational skills.
  • Ability to be on-call and respond to emergency incidents
  • Must have their own vehicle to travel within assigned territory, if necessary
  • Proficient in Microsoft Office 365





  • 5 years of relevant work experience
  • Experience with bodily injury or casualty claims and litigation
  • Railroad claims investigation and negotiation experience.
  • Ability to negotiate effectively with claimants, attorneys and involved stakeholders.  
  • Familiarity with medical terminology and railroad operations.


Must have excellent written and oral communication skills.


Requisition ID:47663
Posting Location(s):New York
Job Family/Function:Legal 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing.   All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing.  Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.  We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.

POSTING NOTES: Legal || Corporate Jobs