Date: Nov 20, 2022

Location: San Diego, California, US, 92101

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position is responsible for providing our passengers with superior customer service from inside the station to the platform. The ability to maintain a positive, good-natured attitude is essential. The qualified candidate will be responsible for greeting, servicing and general comfort of each passenger. The qualified candidate must be comfortable with interacting with customers, speaking on a public address system, utilizing Amtrak information systems and technology, and proficient in general labor. 


•  Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to properly price

•  Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.
•  Qualified with the operation of Arrow, RailRes/Stars and Quik-Trak.
•  Be governed by all Corporate and station policies, procedures, and rules.
•  Responsible for the proper care and preventative maintenance of all station equipment including, but not limited to, ticket

   printers, computers, and vehicles.
•  Maintain appropriate levels of customer-facing information, printed or otherwise.
•  Responsible for the proper care and preventative maintenance and repair of station facilities, fixtures, and grounds.
•  Handle checked baggage, package express, and company materials in the station and on/off trains.
•  Assist customers as necessary and required.
•  Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing,

   city highlights, baggage, boarding information, tours and other intermodal transportation.
•  Work with other employees to ensure the timely and efficient boarding of all passengers.
•  Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage

    requirements prior to admission to station platforms.
•  Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through

   manners, actions and personal style.
•  Perform janitorial and cleaning duties.
•  Other duties as assigned.


•  1 to 3 years’ experience in customer service.
•  Must be able to work under pressure, through prioritization and task orientation.
•  Learn policy and procedures quickly and is able to locate information with minimal guidance.
•  Be able to work with minimal supervision.
•  General experience with computer-based office equipment.
•  Must be able to lift 50lbs.
•  Must be proficient with baggage & express operation.

•  Must be able to operate equipment such as a golf cart, hand carts, two-way radios.

•  Must have an active valid Driver's License


•  Prior customer service experience.
•  Cash handling and accounting environment experience.
•  Experience with computer software/systems.
•  Typing speed of at least 45 wpm.


Must have excellent oral and written communication skills


Requisition ID:116311
Posting Location(s):California
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:None 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine. 

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Customer Service || Customer Service