Sr Dir Bus Strategy & Tech Integration (Commercial/Selling Technology) - 90302191 (Remote Option)

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Senior Director is responsible for creating and transforming the business architecture for both Commercial and Operations teams to drive technology transformation. This role owns the business case for the technology transformation that underpins the new reservation system replacement. This is a key strategic role responsible for the success of the business architecture across the company in driving revenue growth that is enabled by significant capital investments in technology.

This role interfaces with executives in PRM, E-commerce, Loyalty and other commercial teams as well as all the Operations teams and States across the company to initiate business architecture changes that are needed for a successful technology transformation powered by the new reservation system.

This Senior Director regularly reports to ELT on the progress and the key business decisions being made as part of the capital project. The Senior Director is responsible for change management and the revenue delivery attached to the business case for a multi-year IIJA funded Next Generation Reservation System project. Senior Director will develop, maintain, and communicate product vision, strategy, positioning, value proposition, launch and support including schedules, fares, inventory solution implementation, order and offer management of the new reservation system.

ESSENTIAL FUNCTIONS:

• Own the overall scoping of projects in conjunction with setting and managing expectations of the Amtrak business leadership and Engineering and Data teams.
• Directs the business teams leveraging their data analysis and change management skills to create the business process architecture and implement the change manage across the organization.
• Hire, train, and manage a group of highly skilled individuals to accomplish company, departmental, and ridership/revenue objectives.
• Foster an open, positive working environment where discussion and debate are welcome
• Establishes quality controls, documentation, and metrics to ensure accuracy/eliminate errors
• Oversees and maintains a positive working relationship with both Commercial and Operations Department
• State partners by communicating strategy, seeking consensus, and increasing ridership/revenue.
• Partners with Decision Technologies Department to implement the business requirements from the revamped business architecture.
• Develops and presents presentations for Senior Management, including C-level leaders. Deliver presentations/demonstrations at both internal and external partner sites, trade shows, and via web conference.
• Contribute to the preparation of statements of work, RFI responses, and marketing collateral as needed.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Economics or related fields, or equivalent combination of education and training/experience
• Leadership experience in commercial environment
• Strong strategic and problem-solving skills
• Self-motivated and self-directed, able to define and pursue key objectives.
• Proven leadership of successful digital transformation projects
• Collaborative work style and experience in working with cross-functional teams and numerous stakeholders.
• Strong written and verbal communication skills including ability to prepare and make effective presentations to senior leadership.
• Ability to communicate complex concepts at all levels• Curious, ambitious, eager to make a difference • Strong emotional intelligence• Strong skills in Microsoft Office products (PowerPoint, Excel, Word, Outlook, Teams) and experience in data analysis skillsets

MIMINUM KSA (Knowledge, Skills, and Abilities):

• Excellent interpersonal, organizational, supervisory, motivational, and team building skills
• Working knowledge of Arrow Pricing and Revenue Management aspects
• Strong strategic and analytical skill set
• Self-motivated and self-directed, able to define and pursue key objectives
• Collaborative work style and experience in working with cross-functional teams and numerous stakeholders
• Strong written and verbal communication skills including ability to prepare and make effective presentations to senior leadership
• Curious, ambitious, eager to make a difference
• Strong emotional intelligence
• Previous experience with organization changes and/or transformations (i.eAgile and/or Product)
• Previous experience with Agile scaling frameworks (i.eSAFe, Less, Discipline Agile, etc)
• Previous experience in a lean-portfolio management role
• Strong skills in Microsoft Office products (PowerPoint, Excel, Word, Outlook, Teams)
• Proficiency with Business Intelligence tools (Power BI, Power Query, etc.)

PREFERRED QUALIFICATIONS:

• Previous RM experience at another travel/transportation company along with system implementation
• 13+ years’ work experience in a commercial and pricing environment
• Previous reservations or ticket agent experience
• MBA or other advanced degree
• Previous supervisory and leadership experience
• Project management skills or experience
• Experience in developing and implementing automated pricing systems
• Prior implementation of data science models and algorithms

WORK ENVIRONMENT:

• A dynamic, fast-paced environment that requires the individual to simultaneously manage several tasks
• Occasional travel (not more than 25%) may be required to meet with other Amtrak Departments, State partners, current/potential vendors, or for industry conferences
• Occasionally required to lift or move objects weighing up to 25 pounds and set up equipment

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $187,500 - $242,892. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:162786
Posting Location(s):N/A

Work Arrangement: Remote 
Job Family/Function:Marketing 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.