Sr Dir Digital Product Mgmt - Customer & Revenue Technologies 90358806 -

Date: Jun 3, 2023

Location: N/A, US

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.



A qualified candidate will lead the Digital Product strategy for one of the Digital Technology (DT) organizational units. As a Digital Product Manager, your job will be to develop product strategy, investment strategy through lean budgets, prioritization using value streams, and creation of long-term product roadmaps coordinated and aligned with technology roadmaps for the respective DT organizational unit. Promote company-wide participation in the creation and protection of standard practices. The Product Manager function will determine and oversee the delivery of the product strategy and roadmap for DT products to achieve business outcomes and financial objectives. Their responsibilities include coordinating with DT, business, and stakeholders to set high-level priorities and providing strategic direction and oversight to DT product teams.




  • Create and oversee a comprehensive long-term product management strategy for the respective DT organizational unit.
  • Champion a culture of product management at all levels of the organization.
  • Capture and socialize effective product management practices inside and outside the Digital Product Management team.
  • Develop a deep understanding of business goals and processes to inform product priorities and improvement recommendations.
  • Develop strong relationships and regularly communicate with product stakeholders and customers to shape the product strategy and surface and prioritize needs.
  • Lead product strategy, planning, and life cycle management efforts.
  • Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions.
  • Advise senior and executive leadership team on near-term, medium-term, and future digital product strategy.
  • Establish product roadmaps and release plans that satisfy requirements and achieve business outcomes.
  • Contribute to translating business requirements into actionable product and technical requirements.
  • Continuously monitor and evaluate product performance and proactively champion product improvements.
  • Determine internal and contract/external resources and skills required for the product team to deliver on the product roadmap.
  • Guide the product engineering team to scope, plan and deliver work, applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability).
  • Proactively identify and resolve blockers to achieve business objectives for the product, including technical and resourcing challenges.
  • Ensure alignment and adherence to corporate, financial, and IT standards (e.g., architecture, compliance, security).
  • Increase adoption and consumption of product capabilities. 
  • Manage investment decision-making and finances for the product, taking a return-on-investment approach to increasing the value while minimizing product costs.
  • Define, track, and communicate relevant OKRs for the product to measure performance and contribution to business goals and strategy.
  • Engage with internal and external stakeholders to improve customer-centric value thinking around the company.
  • Keep abreast of industry trends and the impact of disruptors.
  • Deliver or support training and education on product management practices.
  • Manage and inspire staff who are part of the product management team.
  • Provide challenging and growth-oriented opportunities for team members.



  • Relationship building and collaboration skills across diverse and matrixed stakeholders and customers.
  • Ability to surface, prioritize, and balance multiple stakeholder priorities.
  • Strong project management skills to manage multiple projects and deadlines simultaneously. 
  • Experience determining and overseeing software development initiatives and estimating resource requirements.
  • Excellent problem-solving and analytical skills, including experience leveraging data to inform decision-making and independently solving software engineering problems.
  • Expertise in strategic thinking and strong business acumen.
  • Strong experience in understanding business partner and client needs. 
  • Demonstrated success in defining and building products.
  • Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
  • Experience driving strategy through Digital Optimization and Digital Transformation.
  • Experience using User Experience Research and Design Thinking to drive outcomes.
  • Can quickly build strong relationships at all levels in the organization.
  • Experience with governance and MVP funding models.
  • Follows evolving market, industry, and consumer trends.
  • Identifies business implications of new technologies.
  • Intense curiosity to learn and question assumptions.
  • Adaptive thinking and a robust and critical mindset.
  • Coaching, mentoring, inspiring, and removing obstacles for teams.
  • Forward-thinking and adaptable to dynamic situations.
  • Strong business acumen and presentation skills.
  • Balance of enthusiasm and realism in communicating ideas.
  • Experience managing a backlog and driving outcomes through data and metrics.
  • Highly proficient at project planning, budgeting, and oversight.
  • Strong experience with Agile process (SAFe preferred).
  • Knowledge of IT, OT, rail domain, and industrial technologies
  • Strong understanding of Product Management, User Experience Research, and Design Thinking methodologies



  • Remote location considered
  • May travel up to 40% of the time



  • Must have excellent oral and written communication skills.



The salary/hourly range is $194,410-$251,960 for the Sr Dir Digital Product Mgmt. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:158476
Posting Location(s):N/A
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use.  Candidates who engage in the usage of marijuana will not be qualified for hire.   Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation.  Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for public transportation ( Title 6 U.S.C. § 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Information Technology || Information Technology