Sr Mgr Quality Assurance - 90364287 -

Date: Sep 5, 2023

Location: US

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


The Sr. Manager manages the personnel of the Quality Enablement team and it’s budget. The position manages services provided to one or more internal and external customer(s). The role works on multiple projects as a people manager, technical delivery team owner, and project leader, and manages a team of diverse personnel. This role is responsible for providing general leadership and technical guidance to a team of quality assurance testing analysts in the areas of testing analysis, design, test execution and defect reporting and analysis.


The Sr Manager will lead the testing strategy throughout the Software Development Life Cycle (SDLC) and work with program/product/project managers to ensure the effectiveness of the testing efforts by understanding key program/project testing requirements and success criteria.The role’s responsibilities will include supporting and developing personnel in their efforts to improve quality practices and automation across the enterprise, as well as managing the budget for the Quality Enablement team. The Sr. Manager is responsible for assisting their staff working on multiple concurrent effort and conducting one‐on‐one sessions, performance reviews, calibration and establishing a training plan for each member of their team.



  • Coordinates with various teams, including development, product, and business, to assess and prioritize the various requests for work from the Quality Enablement team. 
  • Works with project managers to develop schedules and resource allocation models for Quality Enablement funded engagements. 
  • Provides expertise around quality strategies and practices.
  • Drives continuous improvement of the team, including modifying policies and procedures as needed.
  • Responsible for the planning, scheduling, and coordination of all releases for projects in their area through different stages and environments especially to production.  
  • Responsible for ensuring adherence to a quality program. 
  • Provides input to business technology planning, tool selection, and quality practices.
  • Manages the development and implementation of DT initiatives to support business strategy. 
  • Provides high‐quality services at optimal cost to customers. Measures service performance and implements improvements as needed. 
  • Manages the improvement processes that impact customer satisfaction and relationships. Owns the designated processes and is accountable for ensuring that established processes are followed.  
  • Participates in the development of DT budgets. Tracks and takes appropriate steps to stay within budget. 
  • Participates and provides input to the Service Level Agreement (SLA) process. Ensures internal SLA's are met. 
  • Meets regularly with the team to gather work statuses. Discuss work progress and obstacles. Provides advice, guidance, encouragement, and constructive feedback. Ensures work, information, ideas, and technology flow freely among team. 
  • Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward, recognition, and retention. 
  • Identifies the roles, skills and knowledge required. Ensure staff has the resources and skills needed to support all work initiatives.
  • Participates in DT workforce deployment activities. 
  • Generates appropriate communication, process, and educational plans for mitigating the disruption of change. Identifies and removes obstacles to change. 
  • Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self‐motivated. 



  • Bachelor’s Degree in related technical/business areas with 9+ years relevant experience or equivalent work experience. 
  • 9 to 12 years of relevant technical and business managerial experience. 
  • Require knowledge and experience should include assignments in Quality Assurance and Release Management. 
  • Technical and/or ITIL, or equivalent certifications.



  • Requires demonstrated ability to launch and deliver multiple, concurrent DT projects on time and within budget. 
  • Knowledge of Cloud Formation principals a plus. 
  • Knowledge of Amazon Web Services (AWS) and Azure a plus. 
  • Knowledge of continuous integration, continuous delivery, automated testing, and all phases of the SDLC.  
  • Strong technical documentation skills. 
  • Requires experience in managing teams and building relationships with people at a variety of levels. 



  • Master’s degree in Computer Science, Information Technology, Business Management or equivalent.
  • 12 years relevant experience preferred.
  • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.



  • Work is performed remotely. 
  • May require travel up to 20% of the time.
  • Requires on‐call status.
  • Additional duties as assigned.


Must have excellent oral and written communication skills.


The salary/hourly range is $123,660 - $160,270. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​


Requisition ID:159666
Posting Location(s):N/A
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.